Description The role is a full time position working Monday to Friday, with shifts between 8am-5:15pm. While the role will be physically located in Wagga Wagga, the team members will be taking calls for our Canberra business. Role Overview: You will be primarily based as a Contact Centre Agent, where you will be the first point of contact for our patients. Your responsibilities will include: • Answering phone calls promptly and handling inquiries professionally. • Booking appointments across our four Canberra clinics. • Billing knowledge – private, Medicare, workers compensation, and DVA. • Collaborating with clerical and technical staff, radiologists, and referrers. What we’re looking for: ✅ Clear verbal and written communication skills. ✅ Strong organizational abilities to manage appointments and patient flow. ✅ Confidence working across multiple screens and systems. ✅ Ability to work at our Wagga Wagga Clinic What we can offer you: Wellbeing benefits Fitness passport, including full gym access and a range of classes Supportive management that values your well-being Discounted and bulk billed scans and services for you and your family Learning and development Comprehensive training to help you put your best foot forward in the role Career opportunities across our diverse Network Build your career across the contact centre and Medical Reception environment Workplace Experience Collaborative and inclusive team Free parking onsite Lots of uniform options to suit your preferences at no cost to you with annual top ups Compensation Industry-competitive salary and benefits package Annual Remuneration Review With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways. How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
