This is a Customer Service Coordinator - Donor Support role with Cerebral Palsy Alliance based in Sydney, NSW, AU Cerebral Palsy Alliance Role Seniority - junior, mid level More about the Customer Service Coordinator - Donor Support role at Cerebral Palsy Alliance Make a real difference every day Join Cerebral Palsy Alliance and help create a positive experience for the incredible supporters who help change the lives of people with disabilities. We are looking for a Customer Service Coordinator to join our Individual Giving team. In this role you will be the first point of contact for our valued donors and supporters, providing friendly, professional support via phone, email and digital channels. If you enjoy helping people, solving problems and providing excellent customer service, this is an opportunity to use those skills in a role where your work has real impact. About the Role As part of our Donor Support team, you will help deliver an outstanding supporter experience while supporting fundraising campaigns and maintaining accurate donor records. Key responsibilities include: Acting as the first point of contact for CPA supporters and providing exceptional service across phone, email and digital channels Processing donations received through campaigns via phone, mail and online channels Supporting donor retention by assisting with payment changes, downgrades or queries Making outbound calls to thank donors for their support or respond to feedback Maintaining accurate records within our CRM system in line with supporter preferences Supporting the smooth day-to-day operations of the Donor Support team About You You are someone who enjoys helping people and delivering great service. You will bring: At least 2 years' customer service experience (retail, contact centre, hospitality or not-for-profit experience welcome) Excellent communication skills, both written and verbal Strong attention to detail and organisational skills A genuine appreciation for the role donors play in supporting organisations like CPA Empathy and respect for the lived experience of people with disability and their families Confidence using systems and maintaining accurate records Why Join CPA? Working at CPA means joining a purpose-driven organisation where your work contributes to improving the lives of people with disabilities. CPA offers a range of benefits including: Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year Flexible ways of working - working from home options, flexibility surrounding hours 12 weeks paid parental leave and 2 weeks paid partner leave 3 additional leave days each year (conditions apply) $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours) Discounted gym membership for you and your family, using Fitness Passport Employee Assistance Program Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA. Important information: At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA. Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct. CPA is a smoke free workplace including in, on and around CPA sites and vehicles. How to Apply Please click 'Apply' to complete your application. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Cerebral Palsy Alliance team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing exceptional service Processing donations Maintaining accurate records Key Strengths Customer service experience ️ Communication skills Attention to detail ❤️ Empathy CRM proficiency Problem-solving A Final Note: This is a role with Cerebral Palsy Alliance not with Hatch.
