The role of Customer Service Officer is waiting for you at Barwon Coast. IMMEDIATE START About Barwon Coast Barwon Coast Committee of Management is responsible for managing coastal Crown land in and around Ocean Grove, Barwon Heads and Breamlea. Within this jurisdiction Barwon Coast operates Barwon Heads Caravan Park, Riverview Family Caravan Park, the Riverside Campground and the Breamlea Caravan Park. Our purpose is to care for Country respectfully, preserving the coast for people to connect, understand, and protect whilst enjoying the unique natural environment The Role We are seeking a Customer Service Officer who will play an important role in providing excellent customer service across Barwon Coast's three caravan parks. You will be responsible for undertaking reception and reservation duties and providing friendly customer service to guests. The purpose of the Customer Service Officer role is to: Perform reservation and reception duties for caravan park guests, including processing bookings via phone, in person, website, and email Greet guests courteously and handle check-ins, special requests, and promote park facilities to maximize satisfaction and revenue Perform general office tasks such as cash handling, record keeping, correspondence management, and document processing Contribute to a cooperative team environment and participate in continuous improvement initiatives Identify and monitor workplace risks, implementing mitigation processes as needed About you To be successful in this role you will possess the ability to: Identify customer needs and expectations, decide the appropriate action and respond accordingly. Effectively communicate and deal with people with professionalism, courtesy, tact and understanding. Work in a team, displaying respect for all members and working cooperatively towards planned outcomes. Qualifications and expertise Experience with accommodation booking systems, particularly RMS 9 for caravan park operations Experience in reservations, check-ins, and customer service within the accommodation industry Proven track record in providing high-quality customer service, particularly in tourism/hospitality settings Proficient in Microsoft Windows and Office applications, with excellent computer and data entry skills Ability to work effectively both independently and as part of a team, showing initiative, flexibility, and accuracy The successful candidate will understand the importance of upholding our workplace values in all they do when Caring for our Coast - Commitment, Authenticity, Respect and Excellence. The role is casual. Barwon Coast is committed to building and maintaining an inclusive workplace by providing equal employment opportunities to all. How to Apply If this sounds like you and you are as excited as we are by this opportunity, then we would love to hear from you, please click the Apply Now button. To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience. Preferred candidates will be required to hold a Working With Children check and undergo a National Police Check. For a copy of the Position Description please contact - barwoncoast.com.au Applications close on Sunday 1 March 2026 Please note only applicants who progress to the next stage in the recruitment process will be contacted.
