About this opportunity As the Scheduler, you will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of caregivers. You will be responsible for managing a weekly roster while maintaining and adjusting it daily to meet the evolving needs of our clients and caregivers. This role requires excellent organisational skills, attention to detail, and strong communication to coordinate with both staff and clients effectively. Why join us? Competitive salary super paid birthday day off. Full Time Permanent role based out of our Central Coast & Newcastle offices, you choice in the picturesque views of Daley's Point or Belmont (or both). A rewarding career where you can make a positive difference in the lives of seniors and their families. Key Responsibilities: Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled. Coordinate Client services and Caregiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent Caregiver/s are provided Monitor shared email for actions and coordinate workflow with Client Services Team. Monitoring and actioning email/phone call requests for new/changes to client schedules About you: Experience working in rostering or scheduling and phone based customer service Knowledge of the SCHADS award is highly desirable. Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service. Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems. Have strong communication, problem-solving, time management, and conflict-resolution skills. Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment
