Business Overview Our industry partner, Modern Restaurants Pty Ltd trading as Kickin' Inn , is part of one of Australia’s fastest-growing casual dining restaurant groups, renowned for its innovative seafood dining concept and strong national brand presence. Established in 2018, Kickin’ Inn has redefined the seafood dining experience with its interactive “seafood in a bag” concept, offering premium, locally sourced produce infused with bold Cajun-inspired flavours. Kickin’ Inn delivers a vibrant, energetic, and family-friendly dining atmosphere, supported by high-volume service operations and a strong focus on customer experience, consistency, and brand standards. As the business continues to expand and uphold its reputation for quality food and service, Kickin’ Inn Parramatta is seeking a Skilled and Experienced Restaurant Manager to oversee daily operations and lead the team to continued success. Responsibilities: Oversee and manage the daily operations of the restaurant, ensuring smooth service delivery across front-of-house and kitchen functions Lead, supervise, and support front-of-house and kitchen staff, fostering a positive, high-performance, and customer-focused team culture Ensure consistent delivery of high-quality food, service, and presentation in line with Kickin’ Inn brand standards Manage staff rostering, attendance, and performance to ensure adequate coverage during peak service periods Monitor and control operational costs, including labour, food, and inventory, to support profitability and efficiency Liaise with suppliers, manage procurement, and oversee inventory control to minimise waste and maintain stock levels Handle customer feedback, enquiries, and complaints professionally, ensuring a high level of customer satisfaction Ensure compliance with food safety, health, hygiene, and Work Health & Safety (WHS) regulations at all times Maintain accurate operational records, including sales reports, staff records, and compliance documentation Support the implementation of promotional activities, special events, and service initiatives in line with business objectives
