Claims Specialist Caravan Job No: 678892 Adelaide Permanent Full Time Insurance Pay Band 2 Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. This takes a special kind of person, someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you! This is a permanent, full-time role based in Adelaide. What you’ll do Be the primary point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boat Manage a high-volume claim portfolio in a fast-paced environment. Handle a high volume of inbound calls efficiently Ensure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectations Effectively manage customer expectations in line with our ‘Best Claims Practice’ philosophy Develop a clear understanding through effective listening of each customers claim and circumstance Action claims in accordance with customer service expectations and service level agreements Effective decision making and problem solving to ensure the best outcome for the customer and the company Maintain up to date records regarding all activity on the claim Customer and Stakeholder complaint resolution Ensure each claim interaction progresses the claim as far as possible towards completion Minimising the need for further rework or repeat contact from customers Ensure claims are managed in line with the General Insurance Code of Practice guidelines as well as internal processes What you’ll bring Prior claims experience with portfolio management highly desirable High level of customer service experience Excellent communication skills both written and verbal Active listening skills High level of attention to detail and ability to prioritise Demonstrated decision making ability and critical thinking Computer literacy and experience navigating multiple systems If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation. Chase the Sun, apply online today! Your future at Suncorp Group awaits! Advertised: 02 Mar 2026 AUS Eastern Daylight Time Applications close: 09 Mar 2026 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
