L3 Support Engineer | Permanent Position Your new company You'll be joining a well-established Managed Service Provider based in the Sydney CBD, specialising in Microsoft Cloud-first solutions. The business supports a diverse portfolio of small to mid-sized clients across Australia, delivering end-to-end IT services including cloud migrations, security uplift programs, modern workplace solutions, and ongoing managed support. Your new role As a L3 Support Engineer , you'll play a critical role in supporting, maintaining, and improving client environments across Microsoft on-prem and cloud technologies. This is a hands-on role that goes beyond reactive support - you'll be involved in escalations, problem management, solution design, and continuous service improvement. Your responsibilities will include: Acting as an escalation point, troubleshooting complex issues across Microsoft 365, Azure, networking, and security platforms Managing and supporting Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, Intune, and Entra ID (Azure AD) Deploying and managing devices using Intune and Autopilot, including policy design, application packaging, and compliance enforcement Supporting Azure workloads such as virtual machines, networking, backups, identity integrations, and hybrid environments Implementing and maintaining Microsoft security controls including Defender, Conditional Access, MFA, and security baselines Managing on-prem and cloud infrastructure in line with security and best-practice standards Supporting client networking environments (switching, firewalls, Wi-Fi, VPNs, and WAN connectivity) Assisting with client onboarding, project delivery, and technology upgrades Educating end users and client IT contacts on new systems, cloud initiatives, and security best practices What you'll need to succeed To be successful in this role, you'll bring a strong technical foundation and the confidence to work independently within a fast-paced MSP environment. You will have: Proven experience as a Level 2/3 engineer handling a mix of BAU support and project delivery. Previous experience working in a Managed Service Provider Experience working with Ticketing and PSA tools (ConnectWise experience is highly desirable) Strong hands-on experience with: Windows Server and Windows desktop operating systems Microsoft 365 administration (Exchange Online, SharePoint, Teams) Microsoft Azure (identity, compute, networking, backups) Microsoft Intune & Autopilot device lifecycle management Microsoft security services (Defender, Conditional Access, identity protection) Core networking concepts including VLANs, routing, firewalls, VPNs, and Wi-Fi Network monitoring systems Backup and disaster recovery solutions VoIP / unified communications platforms What you'll get in return Exposure to a wide range of technologies, industries, and real-world client scenarios Opportunities to work on cloud migrations, security improvements, and modern workplace projects Ongoing training and support for Microsoft certifications A collaborative team environment with direct access to senior engineers and decision-makers Competitive salary based on experience A role where your ideas, initiative, and technical growth are genuinely encouraged What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you would like to hear more, please email me directly - charlie.pym@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 2979383
