The opportunity to lead, shape & develop the end to end CRM & Customer Lifecycle strategy for one of Australia's biggest Retailers, in a true omni-channel business. Working directly alongside the GM of Digital and leading a large CRM team, this is a high impact, Senior Leadership role, joining the business at a time of peak transformation & growth. The Role: This role will lead the CRM strategy development & delivery across automation, customer engagement, insights, data & optimisation for a portfolio of Retail brands. Working amongst one of the most advanced Digital teams in the industry, this role will shape & drive activity across retention, LTV, lifecycle & loyalty, uniting customer experience across stores & eCommerce channels and drive technical advancement. Experience Needed & What You'll be Working On: 7yrs experience in CRM, Lifecycle, Loyalty & Retention Marketing, ideally within the Retail & eCommerce industries A solid background in leading high-performing CRM teams and mentoring both junior & senior direct reports, from Coordinator through to Manager level A strong track record in significantly increasing customer retention, loyalty, revenue & engagement metrics Indepth, hands on experience with major CRM, CDPs and analytics tools, such as SFMC, Klaviyo, Adobe Campaign, Braze, Emarsys or similar Experience with migrations & new implementations would be highly advantageous, but not essential The ability to work cross-functionally across broader Marketing, Brand, eCommerce & Digital teams and working alongside multiple Senior stakeholders A solid data-driven focus & the ability to analyse, interpret & present broad data-sets to both technical & non-technical stakeholders The Benefits & Why You'll Love this Role: WFH flexibility, with 1 day WFH & strong flexi-working hours to suit your own schedule, with a stunning central Sydney office location Reporting directly to the GM of Digital, with years of experience in scaling Digital Retail businesses, and working alongside a stellar wider Digital SLT Market leading parental leave & return to work policies A high-impact, Senior Leadership role, mentoring & developing a team of some of the very best in CRM Joining at a truly transformational time, with huge projects on the roadmap Strong employee benefits offering, including product discounts, allowances & additional leave Above market salary package bonus Joining a business culture that's built on a growth mindset - constantly seeking new ways of improving, up-skilling your knowledge & development Excited? You should be! Please get in touch today & apply or send your resume to Charlotte -charlottejohnson@jivaro.com.au
