Been the best performer on your team for 3 years. Still waiting for someone above you to leave. Stop waiting. This is the step up for someone ready to own how a fast-growing Australian manufacturer serves customers and manages its dealer network. Not corporate fluff. Real ownership. Real growth. The Opportunity Australian manufacturer. Adventure van and 4WD equipment. With consistent and sustained growth they need someone to own customer enquiries, dealer relationships, and build the systems that don't exist yet. You'll report to the Founder. Own the customer journey. Build the CRM from scratch. Grow into commercial leadership as the business scales. This role is recruiting through Giide. Client disclosed to shortlisted candidates. Why This Role $100k base bonus (OTE $125k Year 1) Real earning potential. Not corporate salary bands. Build, don't inherit Customer enquiry systems don't exist. Dealer processes are informal. You'll design them. Own them. Scale them. Learn from a Founder Direct exposure to commercial operations and strategic decisions. Not filtered through layers. Manufacturing experience valued You'll understand production constraints, lead times, how sales impacts the shop floor. What You'll Own (Year 1) Customer Enquiries — 60% All inbound enquiries — phone, email, showroom Enquiry to order journey — quality and speed Set expectations on lead times, specs, delivery Dealer Network — 25% Manage dealer and trade partner relationships Handle dealer enquiries, technical questions, order coordination Primary commercial contact for B2B partners Systems Building — 15% Design customer enquiry systems (CRM, lead tracking, quoting workflows) Establish KPIs for response times and conversion Document processes that scale Who Fits 3-5 years in customer-facing commercial roles. Top performer. No path up. You might be: Best account manager — no promotion available Customer service lead ready to own revenue and systems Technical sales in manufacturing — ready for full commercial ownership Dealer support manager — ready to own the full journey Manufacturing, engineering, or industrial equipment experience strongly preferred. Also relevant: Automotive, construction equipment, trade supply, B2B with dealer networks. Must-Haves 3-5 years customer-facing commercial roles Proven customer enquiry and relationship management Strong communicator — written, verbal, phone, email Organised, nothing falls through cracks CRM systems experience or fast learner Self-starter — sees what needs doing, does it Highly Regarded Manufacturing, engineering, or industrial equipment background Dealer network or B2B trade partnership experience Understanding how sales impacts production Experience building processes from scratch 4WD, automotive, or adventure van knowledge About the Business Growing Founder-led. 25-30% annual growth. Small team. No corporate BS. Two founders — commercial/operations and manufacturing/engineering Australian-made adventure van and 4WD equipment B2B dealers and direct customers Fast-paced, quality-focused culture Flat structure — direct access to decision-makers Founders ready to hand over day-to-day customer and dealer management. You'll work closely in Year 1, increasingly independently after. Not a startup gamble. Not a corporate machine. Established, growing, building. What's Included $100k base super Performance bonus (OTE $125k Year 1) Permanent full-time, Alexandria NSW Report direct to Founder High autonomy Real manufacturing facility What You'll Learn How manufacturing works — production, supply chain, sales impact on operations Building systems from scratch — CRM, workflows, dealer management Commercial decision-making — pricing, margin, when to say no Working with founders — strategic thinking, business building Managing B2B dealer networks and trade partners You stop being a cog. You start being a builder. We're looking for wanting to take the next step in their career. Not looking to step back. Apply Now Call Giide: 1300 160 867 or submit your resume.
