About This role sits within a large Queensland Government department responsible for delivering critical services across the state. The ICT function supports a complex, enterprise-scale environment with a strong focus on security, compliance and service reliability. You’ll be joining a structured team environment working across core collaboration and messaging platforms that underpin day-to-day operations. The Role We are seeking a Senior Systems Administrator with strong Microsoft 365 experience, specifically across Exchange Online and messaging services. Key Responsibilities Act as SME for Microsoft Exchange Online, including mail flow, routing, shared mailboxes and distribution groups Lead Tier 2 and Tier 3 support for M365 messaging and collaboration services Manage major incidents, escalations and contribute to root cause analysis Contribute to email security and compliance settings in coordination with Cyber Security Plan and implement Exchange Online upgrades and decommission legacy systems Lead Microsoft Purview and eDiscovery activities Liaise with Microsoft and third-party vendors Drive continuous improvement across Microsoft 365 services Maintain technical documentation and SOPs Provide technical guidance to junior staff Participate in after-hours changes, maintenance and disaster recovery activities as required Required Experience Strong experience administering Microsoft Exchange Online Experience supporting Microsoft 365 in an enterprise environment Experience providing Tier 2/3 support Exposure to Microsoft Purview and eDiscovery Experience working within structured incident and change processes To find out more or apply, email Ryley on rladhams@humanisedgroup.com or call 0484 546 357
