Department of Primary Industries Fixed-term temporary, full-time $119,802 to $127,941 p.a. Generous superannuation Get the flexibility and support you need to thrive whilst working with a passionate and collaborative team! The opportunity: As our Senior Service Manager, you will champion best‑practice IT service management across ITP—partnering with teams to uplift capability through clear documentation, intuitive support systems, and practical training and coaching. Maintain the service catalogue, monitor service performance, and conduct regular reviews to ensure SLA compliance and identify improvement opportunities. You will also be responsible to: Enhance how we support our internal teams and external partners by turning insights into actionable solutions. Maintain service levels, agreements, and performance expectations, and ensure stakeholders and partners always have access to accurate, transparent service information. Lead proactive Service Reviews and Health Checks, assess service performance, strengthen SLA compliance, and identify ways to optimise delivery. Deliver improvement projects that contribute to ITP’s success—leveraging feedback, analysing trends, and transforming review insights into impactful enhancements. Prepare clear, compelling reports, proposals, briefings, and submissions on IT services, service management practices, and improvement initiatives. Collaborate on strategic programs and continuous improvement efforts that lift our service maturity and strengthen our partnerships. Foster a high‑performance, innovative team culture where ethical practices, workplace safety, equity, and diversity are valued. What we are looking for: (qualifications, registrations, experience) For more information click the apply button below to be directed to the smartjobs ad. Why work for DPI: You will enjoy a variety of benefits DPI have to offer, including: Attractive salary 12.75% super Get work-life balance flexibility and support you need to thrive, with up to 50% WFH Follow your path wherever it leads with our learning and development opportunities Work with passion and purpose Have a tangible impact, for today and tomorrow Enjoy interesting, diverse work Enjoy role clarity and role autonomy Be part of our one, diverse DPI. Job Ad Reference: QLD/679332/26 Closing Date: Wednesday, 04 March 2026 Candidates apply for your job on: https://smartjobs.qld.gov.au/jobtools/jncustomsearch.viewFullSingle?in_organid=14904&in_jnCounter=223125833
