About the Role: As a Customer Support Specialist , you will play a key role in delivering a positive and consistent customer experience across Camp Australia. You’ll manage escalated complaints, support complex customer enquiries, and contribute to the continuous improvement of customer processes and quality outcomes. This role is ideal for someone who enjoys problem-solving, working collaboratively across teams, and turning customer feedback into practical improvements. What You’ll Be Doing: Customer Complaints & Escalations Handle escalated complaints across channels, resolve issues per policy, and recommend improvements to prevent future escalations Quality & Training Support Use complaint insights to improve quality, processes, and training content Customer Experience Support Support family enquiries and investigations, manage internal escalations, liaise with collection agencies, and administer ACCS and related government processes Reporting & Collaboration Provide escalation insights, collaborate with internal teams, and support customer care priorities What You’ll Bring: Experience or knowledge of billing and Child Care Subsidy (CCS) or childcare experience (highly regarded) Strong communication, organisational skills, and attention to detail Ability to prioritise tasks, work across multiple teams, and deliver high-quality customer service Proven ability to collaborate effectively within a small, high-performing team Technical Skills Proficient in Microsoft Word, Excel and PowerPoint The Benefits: In return for your experience and passion, Camp Australia offers: A competitive salary package with incentives on top Hybrid working arrangement. Wellbeing days and your birthday off are just some of the other benefits on offer to ensure our team feel appreciated and supported. Flare Benefits for exclusive savings on fuel, groceries, tech, fashion, dining, entertainment, and more! At Camp Australia, our people are at the heart of everything we do. You’ll join a welcoming, supportive team united by a shared passion for our purpose - Guiding Children’s Growth. As Australia’s leading provider of Outside School Hours Care (OSHC), we create enriching experiences for children in safe, nurturing environments. Our commitment to excellence and innovation goes beyond our programs - it’s reflected in how we support, value, and invest in our people.
