About Us:- Smokin’ Joe’s Pakenham is your local pizza and grill destination, serving fresh, made-to-order meals for convenient pickup and delivery. Part of the Smokin’ Joe’s family operating since 2015, we offer a wide menu including traditional and gourmet pizzas, pasta, risotto, grills, steaks and parmas, along with salads, sides, kids’ meals, desserts and drinks, all prepared with quality ingredients and generous portions. Order easily through our website or the Smokin’ Joe’s app and enjoy great food with reliable service from our store at 18/36 Lakeside Blvd, Pakenham. Position Purpose The Manager is responsible for overseeing the overall store performance at Smokin’ Joe’s Pakenham by managing daily operations, customer service standards, and sales outcomes across pick-up and delivery channels. The role ensures the menu and product range are maintained and accurately presented across digital ordering platforms, while controlling stock levels, purchasing, pricing and promotions, budgets and financial records. The Manager also leads recruitment, training, rostering and supervision of staff, and ensures compliance with food safety, hygiene and WHS/OHS requirements. Retail Manager duties – Smokin’ Joe’s Pakenham (Pizza & Grill) Manage daily operations, ensuring smooth service for pick-up and delivery orders, including coordination of online ordering platforms and app-based ordering. Control stock levels by forecasting demand, maintaining par levels, minimising wastage, and ensuring correct storage and rotation of ingredients and packaging. Oversee purchasing processes, including supplier coordination, ordering, receiving deliveries, quality checks, and cost-effective procurement. Implement approved pricing and promotional offers (including deals and promo code redemption mechanics) and ensure accuracy across ordering channels. Maintain accurate operational and financial records, including daily sales, refunds/voids, cash handling, reconciliation, inventory movement, and reporting. Prepare and manage budgets, monitoring labour costs, food costs, and operational expenses, and implementing cost-control strategies. Recruit, train, roster and supervise staff to meet service needs and performance standards during peak and off-peak periods. Plan and control the product/menu offering (pizzas, pasta, grills, parma, sides, desserts, drinks and deals) and ensure consistent preparation and presentation standards. Monitor trading hours and service availability, aligning staffing and production capacity to demand. Skills and Abilities: Proven ability to manage and lead a diverse team in a high-volume environment. Strong financial acumen with well-developed business management skills. Excellent multitasking and time management abilities. Meticulous attention to detail with a strong commitment to operational excellence. Demonstrated adaptability to evolving industry trends and changing customer preferences. To be successful in this role, you must be Minimum 3 years of relevant experience in hospitality, quick service, or retail management. Have a Diploma or higher qualification. Knowledge of inventory control, budgeting, and customer service. Excellent communication, multitasking, and problem-solving skills. Hours of Work: This is a full-time position requiring the successful candidate to work a minimum of 38 hours per week . Shift schedules may vary in accordance with operational requirements. Salary: The annual base salary for this role is $77,000, plus 12% superannuation , bringing the total gross remuneration package to $86,240 per annum.
