About the role As a Migration Support Specialist, you will undertake system process checks and validations to support accurate and efficient customer migrations; quickly and compliantly. Reporting to the Migration Lead, this individual‑contributor role collaborates with varying internal stakeholders including but not limited to Sales, Solution Consultants, Data Analysts, Service Delivery and Finance. The role follows Vocus's hybrid working pattern (two days per week in the office) and may involve occasional travel for team workshops; security clearance may be required; no shift work is required. Key responsibilities We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at Vocus. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Operational Support & Coordination Coordinate end-to-end migration activities across sales, provisioning, delivery and billing teams. Assist in the maintenance of and updating of the migration schedules, trackers, and dashboards to ensure accurate visibility of progress. Support migration planning by gathering required customer information and validating readiness criteria. Assist with backlog management and prioritisation to ensure timely execution of migration programs. Data & Quality Assurance Conduct data validation checks to ensure accuracy of customer information prior to migration. Identify discrepancies or missing information and work with internal teams to resolve gaps. Maintain high-quality records across CRM, provisioning systems, and internal tracking tools. Complete post-migration quality checks to confirm successful handover and closure. Stakeholder & Customer Support Act as a key point of contact for internal teams regarding migration status and next steps. Escalate complex issues to senior migration specialists or project leads with clear context and documentation. Support migrations teams by clarifying requirements, processes, and dependencies for each migration scenario. Process & continuous Improvement Identify bottleneck processes and recommend improvements to streamline migration workflows. Support the development and maintenance of standard operating procedures and documentation. Administrative & System Support Work within ticketing or workflow systems to manage and progress migration tasks. Monitor mailbox queues and respond to queries within agreed SLAs. Perform basic system updates, data entry, and record maintenance to support operational continuity. Reporting & Analytics Generate reports that highlight migration progress, risks, and metrics. Assist with forecasting and capacity planning by supplying accurate data. Track aging items and follow up with owners to reduce delays. Key skills & experience The following knowledge, experience, capabilities, qualifications, and attributes are required to be successful in the role. 3 years' experience in sales support, commercial operations or order management roles in telecommunications or ICT Organizational & Coordination skills: Proficient Understanding of Sales & Order management: Proficient Salesforce and Quoting/Contract tools: Proficient Effective Communicator: Proficient Problem Solving & Multi-Tasking: Proficient Collaborative Mindset: Proficient What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Flexible hours and a hybrid working environment Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more. Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections . Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
