Strata Team Leader Ready to lead, grow, and reshape a Strata Claims operation — not just manage a desk? We’re looking for a commercially minded Strata Team Leader to drive the day-to-day performance of our Victorian External Strata Claims Adjusting team, while growing the business, strengthening client relationships, and lifting team culture. This role is not about carrying a heavy portfolio. Your focus will be on leadership, growth, marketing, technology adoption, and team performance, while managing only a small portfolio of complex senior-level claims. Key Points: $100-,000-$110,000 Super Bonus Car Allowance Flexible Hybrid working arrangement - Melbourne CBD office Full-time Permanent Opportunity Why Join? Massive growth runway in a specialist Strata line The only adjusting firm with a dedicated Strata practice Strong investment in people — education support, leadership programs, CEO-led development Global organisation = career mobility and broader opportunity Real influence — shape culture, scale a team, and leave your mark What You’ll Do Lead, coach and energise a team of External Strata Claims Adjusters Lift team culture in a predominantly WFH environment (including launching team days & stronger engagement) Drive business growth through client relationships, broker connections, and marketing initiatives Oversee complex claims from first notification to final settlement Act as a technical referral point on coverage, policy interpretation, and complex matters Champion technology adoption and process improvements Allocate claims using a “right person, right job” approach Monitor service levels, compliance, workloads, and revenue targets Partner with senior leaders to scale the Strata portfolio nationally Who We’re Looking For Loss Adjusting or senior Claims background (Strata ideal, but not essential) Experience in commercial, major loss, or complex claims Proven people leader (small-to-mid sized teams) Strong policy interpretation, investigation, and technical claims capability Commercially savvy — comfortable building relationships and growing revenue Confident, proactive, and brave enough to walk into market and win business Highly organised with strong report writing, decision-making, and problem-solving skills Passionate about culture-building, leadership, and customer outcomes If this opportunity sounds like the right role for you, then please apply TODAY!
