Key Responsibilities 1. Inbound Lead Handling (Core Accountability) Respond to all inbound leads via: Web forms, Web chat, WhatsApp, Phone Deliver first response within defined SLA to maximize conversion likelihood Maintain professional, customer-centric communication aligned to DGX scripts and tone guidelines 2. Lead Qualification & Conversion Conduct structured qualification (BANT-style): Budget, Authority, Need, Timing Assess urgency, application, and buying intent Convert qualified leads into Salesforce Opportunities Assign opportunities to Field Sales, Distributor partners, Inside Sales ownership 3. Budgetary Quoting Prepare and issue budgetary (indicative) quotes within defined scope Ensure quote accuracy, documentation, and CRM traceability Capture customer feedback and update opportunity status accordingly 4. Handoff & Sales Alignment Execute seamless handoff to sales within SLA Ensure Salesforce data completeness: Opportunity value Product line Campaign attribution Notes and qualification summary Collaborate closely with Sales to improve opportunity acceptance and win rates 5. Nurture, Follow-Up & Outbound Support Execute structured follow-up sequences: 6–8 touches over 5 business days Proactively support: Aftermarket opportunities Recurring service and maintenance cycles Recycle or close unresponsive leads based on DGX rules 6. Data, CRM & Feedback Discipline Maintain high CRM hygiene in Salesforce Provide feedback to DGX on: Lead quality Campaign effectiveness Customer pain points (VOC insights) Support continuous improvement of DGX processes Capability & Experience Requirements Essential 2–5 years in Inside Sales, Sales Support, or Commercial Operations Strong customer communication skills (written & verbal) CRM experience (Salesforce preferred) Ability to handle high inbound volume with discipline and accuracy Commercial curiosity and coachability Desirable Experience in industrial, engineering, or B2B environments Exposure to quoting or CPQ processes Understanding of aftermarket or service-based sales cycles Governance & Enablement Onboarding aligned to DGX 30-60-90 day enablement framework Ongoing coaching supported by: GD Australia Commercial leadership AP Inside Sales Lead Performance reviewed via: Weekly KPI dashboards Monthly performance reviews Quarterly DGX alignment sessions
