Introduction At EIT we’re building something exciting, and we’re looking for a Team Lead who loves getting into the mix of mentoring people, shaping processes, and using data to drive better decisions. This is a chance to take a newly created role and truly make it your own by setting the standard for how our global Course Advisor team supports prospective students from first enquiry through to enrolment. You’ll be the person who makes sure our advisors deliver clear, honest and tailored guidance for prospective students exploring their education pathways. If you’re excited by improving systems, championing people’s growth, and bringing structure to a growing area of the business you’ll thrive here. About EIT EIT is one of the only institutes in the world dedicated exclusively to engineering education and training. We offer a range of options from diplomas to doctorates and deliver these practical, industry-relevant qualifications to students in over 140 countries, both online and on-campus. Description What you’ll do Work with senior team members and managers to lead, coach and develop our international team of Course Advisors, ensuring high performance, consistent quality, growth opportunities and a supportive culture. Monitor the handling of potential leads including inbound/outbound communications, CRM tracking, and timely follow-ups. Work with Senior team members to review performance of our contractors against KPI’s. Analyse CRM data and performance metrics to monitor funnels and identify trends, using this information to recommend and implement process improvements and automations to streamline workflows and boost conversions. Collaborate with Marketing to align messaging, campaigns, and student engagement strategies. Work with the team to review and refine communication templates, call scripts, and live chat responses to make sure we are providing clear and helpful information to potential students. Support onboarding, training, and ongoing development of Course Advisors to ensure high standards of service and consistency. Provide regular reporting and insights to senior management on lead quality, team performance, and enrolment results. Participate in webinars and virtual events, occasionally supporting live Q&A or chat. Assist with walk-in enquiries at our campus, offering personalised guidance to prospective students. What you’ll bring Please note that if you don’t fit all of the below criteria that we still encourage you to apply. We are interested in the right person with the right attitude – everything else can be taught! Experience in education, student services, customer service, or customer engagement in a high-volume environment. Familiar with CRM systems, sales/conversion reporting, and data-driven performance management. Confident leadership with excellent communication and organisational skills. Confident supporting ad-hoc enquiries and can interact comfortably with people from diverse backgrounds. Strong Excel skills for data analysis and reporting (Power BI a bonus). A continuous-improvement mindset with an interest in automation, streamlined processes, and operational simplicity. Any exposure to the Australian education landscape, including CRICOS, ASQA and TEQSA requirements will be highly regarded. Skills And Experiences Why Join EIT? Professional Development – Ongoing learning through PD, workshops, and internal growth pathways Wellbeing Focused – Access to free counselling (EAP) and a leadership team trained in mental health first aid Inclusive Culture – Actively engaged in DEI through initiatives like our Women in Engineering Scholarship, Equity & Diversity Bursary and participation in the ‘Welcome Here’ Project Location Perks – Central office, close to public transport and vibrant cafes This is what our current staff have to say about working at EIT: "EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly" "Inclusive, kind, caring, great, lots of opportunities and exciting projects." "I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT." "Open and transparent from top down. Trusting of employees" Comments are from the 2025 Staff Engagement Survey We’re for Everyone We welcome applications from all backgrounds, including First Nations people, LGBTQIA individuals, culturally and linguistically diverse communities, mature-aged workers, and people with disability. Your unique perspective strengthens our team and our mission. Ready to help shape the next generation of engineers? Click Apply Now to submit your resume and a brief cover letter outlining your interest in the role. For any questions about the role or working at EIT, feel free to reach out to our friendly People & Culture team.
