Description As our Manager, Customer and Communications, you’ll champion the delivery of contemporary, high impact communication and customer experience frameworks that strengthen Council’s reputation and deepen engagement across our community and workforce. Position Description - Manager, Customer and Communications About the role: This role leads the strategic direction of external communications, media management, marketing, events, brand presence and community engagement, ensuring our stories are clear, compelling and consistent. You’ll drive continual improvement across all customer channels, including call centre, reception and digital touchpoints, ensuring seamless, high quality service from first contact to resolution. Internally, you’ll shape an informed, connected and proud workforce by delivering impactful communication strategies that support culture, change and organisational alignment. As a key member of the Corporate Services leadership team, you’ll provide trusted specialist advice to the Executive and Elected Members, cultivate strong relationships with media and stakeholders, and influence strategic decision making through exceptional communication insight. This is a highly collaborative, creative and strategic role, perfect for someone who loves leading talented teams, elevating brand influence, and ensuring customers and community remain at the heart of everything we do. About you: You’re a strategic storyteller, brand shaper and people focused leader who isn’t afraid to think big, create boldly and influence with confidence. You bring: Extensive experience leading creative, customer and communication functions A talent for turning insights into compelling stories, campaigns and experiences Media savvy, strong stakeholder instincts and the ability to navigate complex environments Proven ability to inspire high performing teams and drive cultural alignment Sharp judgement, political awareness and the ability to provide trusted advice at senior levels A passion for innovation—constantly improving channels, systems and customer touchpoints Strong project management skills and the ability to juggle competing priorities with calm clarity The successful candidate will have: A DHS Working with Children Check Tertiary level qualifications in marketing, business, communication, journalism, or related fields Apply today! We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply. Please let us know about any adjustments that would help you to be your best self during the selection process. We welcome conversations towards workplace adjustments. Applications close 5pm Thursday 26 March 2026. For more information or a confidential discussion, please contact Discover your potential at the City of Tea Tree Gully.
