Communications Support Officer Clerk Grade: 5/6 Annual Salary Range: $99,938 - $110,271 plus superannuation Employment Type: Temporary (until 15 May 2026), Full-time About the Role We are seeking an organised and proactive Communications Support Officer to provide vital administrative support to the Internal Communications team within the Policy, Strategy and Governance division. This role offers an excellent opportunity to contribute to the efficient delivery of internal communications across various business units within the Department of Customer Service. In this role, you will support with administration tasks that ensure the smooth operation of team processes. You’ll work closely with stakeholders across the business unit and the broader Brand, Digital, and Communications team to ensure that communications are seamless and effective. Key Accountabilities Provide administrative support, including managing web content and records, preparing materials for meetings and events, and coordinating logistics to ensure efficient business operations. Respond to and resolve complex enquiries, ensuring the provision of accurate information and timely resolution of issues. Coordinate and manage records and databases, ensuring compliance with administrative systems and policies so that all information is accurate, properly stored, and easily accessible. Develop, implement, and monitor office systems and procedures, adapting processes as needed to align with agency standards and improve operational efficiency. Gather and collate information to prepare documentation and reports on business unit performance, and make recommendations to improve efficiency, cost management, and service delivery. Collaborate with key stakeholders across the business unit to contribute to the creation of a coordinated and seamless communications service. About You To excel in this role, you will be a detail-oriented and organised and thrives in a dynamic, team-oriented environment. You will be adept at managing multiple tasks simultaneously while maintaining high standards of accuracy and efficiency. Your ability to manage databases, prepare reports, and develop office systems will ensure that communications operations run smoothly. You’ll be someone who enjoys problem-solving and is always looking for ways to improve processes and outcomes. Strong interpersonal skills and a collaborative mindset will allow you to build relationships with both internal teams and stakeholders, contributing to the success of the wider communications team. To apply Please submit a brief cover letter (maximum one page) along with an up‑to‑date resume (no more than four pages). Your application should outline your relevant experience and demonstrate how you meet the capabilities required for this role. Please note this is not a comparative process, a talent pool will not be created Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday 5 March 2026 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
