Key Responsibilities HR Administration & Employee Support Be the first point of contact for employee queries and escalate where necessary Provide information to stakeholders in relation to Retail Award guidance and interpretation, remuneration, policies and legislation, escalating where appropriate Provide administrative support across all areas of the employee lifecycle, including recruitment, onboarding, contract variations, and offboarding. Maintain accurate employee records and HRIS data integrity Prepare letters, contracts, and HR templates Assist in the maintenance, development and communication of HR policies and procedures Track probation, leave, and training records Administer annual Performance & Salary Review process including award increases Recruitment & Onboarding Support the end-to-end recruitment process, including job postings, candidate screening, interview coordination, and background checks. Managing and prioritising recruitment needs regularly with Retail management team Recruitment agency management Ensure a smooth and engaging onboarding experience for new employees. Maintain and update job descriptions and recruitment documentation. Building and managing talent pool internally and externally. Culture & Engagement Support initiatives that drive a positive and high-performance culture. Assist in administering employee engagement activities, recognition programs, service awards and internal events. Gather feedback through employee surveys and assist in action planning. Compliance & Reporting Ensure HR documentation and processes comply with employment laws and company policies. Assist in preparing HR reports and tracking key HR metrics. Workplace Health & Safety / Workers Compensation Actively promotes health and safe work practices for the business and acts as the companies RTW Coordinator for retail Works with all parties in developing RTW plans, communicating necessary information and act as liaison between all parties when required Liaise with all third party providers in a timely manner. Monitors store incident reporting, escalating as appropriate to Retail Management Follow up incident reports and associated action plans Manage workers compensation claims through liaising with employee, insurers and rehabilitation providers. Manage the wage reimbursement schedule for workers compensation Skills & Experience 1-3 years of experience in an HR or People & Culture role (retail experience preferred). High attention to detail and accuracy. Organised, efficient, able to juggle multiple admin tasks Excellent interpersonal and communication skills. Ability to handle confidential information with discretion. Experience using HR systems and Microsoft Office Suite. Service oriented – responsive and helpful A proactive approach with a willingness to learn and grow in the role. Ability to influence and build strong relationships Ability to work effectively in both a reactive and proactive manner A continuous improvement mindset - always looking for ways to streamline processes, scale operations, and find smarter ways of working Proactive, and ready to roll up your sleeves to support the People & Culture team and contribute to cross-functional projects as needed You embody our values and actively foster a positive, inclusive, and engaged workplace culture
