About the Company Bay Building Services is a market leader when it comes to insurance building in Australia, operating offices throughout VIC, TAS, NSW, ACT, QLD, SA & WA. For more than 35 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage. About the Role The National Account Manager is ‘subject matter expert’ for a key Client (Insurer). The National Account Manager is responsible for the overall relationship management and performance outcomes for the Client. This includes fostering effective internal relationships to achieve operational outcomes. The overall aim is to drive performance outcomes as well as grow potential business from the client for BBS & Linx Restoration Services nationally. Key Requirements: Act as the primary national contact for insurer clients and performance leads Monitor and analyse KPIs, scorecards and service outcomes Lead performance improvement initiatives across national and state teams Manage escalated matters relating to time, cost, quality and warranty Provide quarterly forecasting on claim volumes, margins and growth opportunities Identify and drive business development opportunities within existing accounts Ensure compliance with industry regulations, including the General Insurance Code of Practice Deliver client-specific training and promote continuous process improvement Knowledge and Experience Construction/Insurance background preferred Proven Account Management experience within Insurance or Insurance Building Strong understanding of claims, repair or restoration environments Highly analytical with intermediate Excel capability Skilled in stakeholder engagement, negotiation and dispute resolution Commercially minded with the ability to influence performance outcomes Confident presenting data and insights to senior stakeholders Results-driven and motivated to grow national accounts Why join us? At Bay Building Group, we're committed to providing the support you need to get the job done. We believe great teams do great work In addition to joining a high performing team, you will also have: Flexibility considered with WFH options Birthday Leave for your day! Discounted gym membership available Great discounts at JB HI-FI Paid parental leave upon meeting policy criteria Access to 24/7 Employee Assistance Program for you and your family Be part of a values driven environment If you are a relationship-focused Account Manager with strong insurance industry experience and a passion for driving performance, we’d love to hear from you. Apply now to be part of a business that is shaping the future of insurance repairs in Australia. To apply online, please click on the appropriate link below
