About the role As a Residential Relationship Manager, you're the technical expert who turns our clients' lending dreams into reality. While our Relationship Directors focus on understanding what clients need, you're the specialist who makes it happen through exceptional execution and service delivery. Your credit expertise directly impacts whether clients achieve their property goals. Every deal you structure, every bank presentation you craft, and every settlement you coordinate represents your commitment to our clients' financial future. You're not just processing applications – you're the technical champion who ensures our clients receive the best possible outcomes through superior service delivery. Working with our licensed Relationship Directors, you'll take ownership of the complex technical work that transforms client aspirations into successful settlements. Your expertise in credit assessment, deal structuring, and bank relationships enables our brokers to deliver on their promises to clients. Whether it's a first-time buyer, a seasoned investor, or someone with a complex financial situation, your attention to detail plays a crucial role in making it happen. This role combines sophisticated credit knowledge with genuine client impact. You'll conduct detailed credit assessments, structure complex deals, and coordinate with banks and stakeholders while ensuring every client receives exceptional service throughout their lending journey. About Avant Finance Avant Finance is a specialist non-bank lender focused on meeting the needs of doctors and medical professionals. We provide the level of personalised service and insight that's too often missing in today's lending landscape. Our people come from some of the world's leading private and professional lending institutions, united by a shared goal: to place each client's financial needs and aspirations at the centre of everything we do. About You You're passionate about delivering exceptional outcomes for clients through your natural problem-solving skills and technical excellence. You understand that your expertise directly impacts people's lives – helping medical professionals buy their first home, secure their dream property, or build their investment portfolio. You take pride in being the technical expert who makes complex deals work. You're also someone who: • Takes personal ownership of deal quality and client outcomes through technical excellence • Thrives on solving complex credit challenges that help clients succeed • Collaborates effectively with both internal teams and external stakeholders • Maintains exceptional standards under pressure and tight deadlines because clients are counting on you • Continuously seeks to improve processes to deliver superior client outcomes • Contributes to a culture of high performance, excellence, and accountability Experience & Qualifications • Degree preferred • Certificate IV in Finance and Mortgage Broking (required) • Diploma in Finance and Mortgage Broking (desirable) • 2 years’ experience in residential lending, credit assessment, or mortgage broking • Strong understanding of credit policy and risk assessment • Experience with lending platforms and CRM systems • Proven track record in deal structuring and documentation Key Responsibilities • Drive Settlement Success Through Technical Excellence: Take ownership of complex credit assessments, deal structuring, and application coordination under broker direction that directly determine whether clients achieve their property goals. Your technical expertise and attention to detail are often the difference between approval and decline, making your role crucial to client success. • Master Complex Deal Structuring & Bank Relationships Use your expertise to structure deals that work for both clients and lenders. When challenges arise, apply creative thinking and technical expertise to identify potential solutions for broker consideration. Build strong bank relationships and present deals professionally to maximise approval rates and secure the best outcomes for clients. • Deliver Exceptional Client Experience Through Superior Service Ensure every client receives outstanding service throughout their lending journey. Your communication, responsiveness, and proactive approach significantly impact client satisfaction and confidence in achieving their goals. • Coordinate Seamless Settlement & Ongoing Client Growth Manage all aspects of settlement coordination and post-settlement administration to ensure our clients receive a smooth experience and professional service throughout their lending relationship with Avant Finance. • Enable Broker Success & Cross-Business Opportunities Support Relationship Directors by handling technical complexity, allowing them to focus on client relationships. Identify opportunities across Avant's services that could benefit clients and refer appropriately. Why Work at Avant? • Discount of 25% on Private Health Insurance and free Salary Continuance Insurance • We value our people by offering an inclusive workplace with flexible work, career development and internal mobility opportunities • Our flexible working arrangements are designed to enable genuine work-life balance • Your development is our priority, and we have a variety of learning and development programmes that will support you in your career • We offer support to our people via Employee Assistance Programme (EAP), Health and Wellbeing programmes, Tertiary Education Sponsorship and Support • We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others
