Description We’re seeking an experienced and motivated Accounts Receivable Collections Officer with demonstrated consumer and/or patient-facing collections experience to join our team in Mount Waverley. This role is strictly focused on consumer (patient) debt collections within a healthcare environment. It is not a commercial or B2B collections role, and applicants must have prior experience engaging directly with individual customers or patients regarding outstanding personal accounts. In this fast-paced role, you will be a key member of the I-MED Accounts Receivable team, primarily responsible for managing a high volume of outbound collection calls and engaging directly with patients in a proactive, empathetic, and respectful manner. You will resolve outstanding accounts while delivering a professional, caring, and patient-focused experience aligned with healthcare values, and triage billing issues, to correct misbilled accounts and working with teams to resolve errors while keeping patients supported and satisfied. This role plays a critical part in improving cash flow and minimising reliance on external collections by ensuring consistent, effective, and sensitive communication with patients. Key Responsibilities: Conduct high-volume outbound calls and correspondence to recover patient-related debts. Engage with patients to discuss payment options, resolve concerns, and reach fair outcomes. Monitor and resolve unpaid invoices in line with policies, procedures, and healthcare compliance standards. Liaise with internal teams to clarify billing issues and ensure timely resolution. Escalate complex or unresolvable cases in accordance with debt recovery procedures. Contribute to process improvements that reduce external collections and improve cash flow. Skills and Experience: Essential: Proven experience in consumer / patient / personal debt collections within healthcare, utilities, financial services, or similar customer-centric environments. Demonstrated ability to manage sensitive financial conversations with empathy and professionalism. Strong communication, negotiation, and resilience in high-volume outbound environments. High attention to detail and accuracy in managing financial records. Ability to work across multiple systems and manage large workloads. Life at I-MED Radiology: Commitment to continuing professional development (CPD) and career advancement. Opportunities to progress with I-MED's continued growth and expansion. Competitive remuneration package with flexible work options (Minimum 2 days in the office Wednesday and Thursday, up to 3 days WFH) . Commitment to your health and well-being, including access to an Employee Assistance Program. A range of employee benefits, such as paid parental leave and discounted health insurance. An innovative, respectful, and welcoming environment. About us I-MED Radiology Network is Australia and New Zealand’s largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures. At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That’s our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time. If you are interested in this amazing opportunity to join the team, APPLY TODAY! Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team. We appreciate the interest from recruitment partners, but we’re managing this process directly.
