The Client Located in the stylish inner city suburb of Kew, The Sebel Melbourne Kew is a place of haven in the busy city. The apartment style hotel is 6.5km away from Melbourne's CBD, and is renowned for its modern and comfortable stays for domestic and international travellers. They are looking for an experienced and competent Hotel Manager to oversee the hotel accommodation operations. The Role The position for hire is a Hotel Manager and will be for a full time role with an annual salary set at $78,000 plus superannuation. Responsibilities Manage organise and control overall accommodation, and guest services of the hotel. Supervise and delegate duties to supervisors and prepares work schedule for them. Supervise all sections and improvements in operation to identify opportunities to improve service standard. Plan and organize departmental periodical training sessions for staff Ensure good communication and cooperation between front office department and other departments Perform all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements Control and manage expenses of all hotel departments. Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met. Actively take part in sales activity within the hotel including referral of lead to the sales office Read all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in accommodation software accordingly Conduct regular inspections of areas directly under responsibility. Meet regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from management. Meet on a monthly basis with all team members in the department in order to convey information and to discuss technical queries and to solve any problems employees may encounter. Monitor systems development processes to ensure successful project completion Requirements Relevant tertiary qualifications in Hospitality or Hotel management At least 12 months of relevant professional experience in a similar role gained within Australian At least 12 months of experience with accommodation software - eg: Opera, Ciirus At least 12 months of experience in managing daily hotel or hotel operations, including front office, housekeeping, and guest services At least 12 months of experience leading team and in staff supervision, scheduling, and performance management At least 12 months of experience in financial management, including budgeting, cost control, and revenue forecasting At least 12 months of experience in handling customer relations, resolving guest complaints, and ensuring service excellence Ability to work under pressure to meet strict deadlines Excellent written and verbal communication skills The ability to multitask while maintaining a calm and efficient demeanour Enthusiasm, energy and a "can do" attitude 2 contactable referees to be included in the resume
