Step into a role where your expertise in claims and recoveries makes a real difference. As a Shannons Recoveries & Settlements Litigation Consultant, you’ll be responsible for managing a portfolio of motor claims, ensuring each case progresses efficiently, settlement opportunities are identified, and customers are supported with care and clarity. Your work helps customers get back on the road while contributing to fair, timely, and compliant outcomes. You’ll be trusted to make decisions that balance financial, operational, and customer considerations. By taking ownership of your claims, applying sound judgement, and communicating clearly, you’ll create a positive experience for customers and support the broader team’s goals. This role is a 12 month secondment. About Shannons Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and proudly support more than 1,200 car and motorcycle enthusiast events across Australia every year. We’re proud to be part of the Suncorp Group family alongside some of Australia’s most trusted and diverse insurance brands. Together, we’re driven to make the complex simple and provide our customers with peace of mind when it matters most. What You’ll Do Take ownership of a portfolio of motor claims, ensuring they progress efficiently and achieve fair outcomes Negotiate settlements and identify opportunities to maximise recoveries Provide clear, proactive updates to customers and stakeholders, keeping them informed throughout the claims process Handle complaints and sensitive situations with empathy and professionalism Maintain accurate records, ensuring compliance with internal policies and industry regulations Contribute ideas to improve processes, customer experience, and claims outcomes What You’ll Bring Experience in motor claims, recoveries, or settlements, with a focus on achieving fair and timely outcomes Strong customer service skills and the ability to manage challenging situations with empathy Effective negotiation, problem-solving, and decision-making abilities Good attention to detail and ability to manage multiple priorities simultaneously Confidence using claims systems and digital tools Proactive mindset, adaptable to change, and committed to continuous improvement Chase the Sun - Apply online today! Need adjustments or support during the process? Reach out confidentially at madison.king@suncorp.com.au
