ROLE DETAILS $70,000 package (inclusive of super) Sussex Street, Sydney CBD Permanent, full-time Monday to Friday, 8:00am–5:00pm (flexibility for 9:00am–5:00pm if required) Based at one primary location with rare cover required at off-site clinics ABOUT THE COMPANY Our client is a well-established, high-end specialist dental practice located in the heart of Sydney’s CBD. Known for delivering exceptional patient care and premium service, they operate in a modern, soon-to-be newly renovated space. With a close-knit, friendly team and strong leadership, this practice has built a loyal patient base and a reputation for professionalism. Team members stay long term, reflecting a supportive culture and genuine career growth opportunities. ABOUT THE ROLE This is a pivotal front-of-house role where you will be the first point of contact for patients and a key support to the clinical team. You will manage appointments, handle enquiries, coordinate patient records and ensure the smooth day-to-day running of the practice. Reporting to the Practice Manager, you’ll play an essential role in maintaining a polished, professional and welcoming environment in a busy, fast-paced setting. DUTIES Greet patients and create a warm, professional first impression Manage incoming calls and respond to patient enquiries Schedule and coordinate appointments using practice management software Maintain accurate patient records and update electronic files Process billing, insurance claims and patient payments Liaise with doctors and other medical practices to coordinate records Prepare correspondence, reports and documentation Maintain filing systems and ensure smooth front desk operations SKILLS & EXPERIENCE Previous experience in a receptionist or customer service role (medical/dental highly regarded but not essential) Strong communication skills with a professional and empathetic approach Proven reliability and commitment to consistent attendance High attention to detail with accurate data entry skills Confident using Microsoft Office and managing emails, PDFs and document formatting Experience with practice management software (e.g. Clinic to Cloud) advantageous Ability to remain calm and solutions-focused in a busy environment BENEFITS $70,000 package with room for growth based on performance Long-term career progression as the practice continues to expand Supportive leadership and on-the-job training Modern, newly renovated CBD practice Christmas bonus (performance-based) Regular team social events including Christmas celebrations and Melbourne Cup festivities OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process. Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role. Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering. Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.
