The Australian Government Indigenous Apprenticeships Program (IAP) is an entry-level program for Aboriginal and Torres Strait Islander peoples to join the Australian Public Service (APS). Since its inception, the IAP has provided over 2,500 Aboriginal and Torres Strait Islander peoples with opportunities to start a career in the APS. These are people with diverse backgrounds including school-leavers, people finishing study and people looking for a new career. The program is a great way for Aboriginal and Torres Strait Islander peoples to join and contribute to the public service. IAP roles are advertised under Affirmative Measures provisions and are only open to Aboriginal and Torres Strait Islander candidates. The key duties of the position include The Australian Government Indigenous Apprenticeships Program (IAP) is an exciting opportunity for people new to the APS who are wanting to learn new skills, gain valuable workplace experience and a formal qualification. As part of the IAP, apprentices work full-time in a participating Australian Government agency and complete a nationally recognised certificate IV or diploma qualification in Government. You'll be responsible for: having sound communication skills and putting clients at the centre of everything we do setting priorities, completing allocated tasks, and making decisions within defined parameters in the area of responsibility building and sustaining positive relationships with team members and customers