Job Description Role Overview As the connective tissue across ServiceNow’s Federal Government & Partner Ecosystem business, this role drives growth by shaping, enabling and orchestrating a high-performing public sector customer and partner ecosystem. Operating as a Federal Government CTO , you will bring business development and deep domain expertise, trusted relationships and executive-level influence to help Australian Federal Government agencies accelerate digital transformation with ServiceNow at the core. This role works horizontally across internal teams, partners, and government stakeholders—scaling impact through relationships, leveraging influence, coordination and thought leadership rather than direct oversight. What you get to do in this role: 1. Market Influence & Thought Leadership Act as a trusted advisor to senior government leaders, shaping conversations around digital transformation, platform strategy, and modern government operations. Represent ServiceNow at industry forums, roundtables, and policy discussions, elevating our position as a strategic partner to government. Help strategically define and influence Federal digital transformation narratives where ServiceNow and our partners play a leading role. 2. Government Stakeholder & Customer Relationships Build and sustain deep, multi-tiered relationships across assigned Federal customers—from delivery and IT leaders through to CIO, CTO, and senior executive levels. Provide strategic guidance aligned to agency priorities, policy cycles, and whole-of-government initiatives. Be a trusted escalation point and strategic sounding board for complex, high-profile government engagements. 3. Partner Strategy & Ecosystem Development Identify, onboard, and grow strategic partnerships across systems integrators, local consultancies, and specialist public sector providers. Design and execute joint go-to-market motions aligned to Federal priorities and ServiceNow differentiation. Influence partner sales, delivery, and capability investment to support shared success and long-term growth. 4. Internal Coordination & Orchestration Serve as the central point of coordination across Sales, Alliances, Inspire Value, Marketing, Solution Consulting, Legal, and Government Affairs. Ensure Federal GTM strategy is clearly understood, aligned, and executed across teams. Focus partners and internal teams on where we can differentiate, add value, and win together in Federal Government. 5. Operational Execution & Governance Lead regular internal and partner account reviews, pipeline health checks, and co-sell activities. Support public sector compliance requirements, procurement frameworks, and joint business planning. Bring structure, rhythm, and clarity to complex, multi-party Federal engagements.
