ABOUT THE BRANCH The Government Services Branch (GSB) supports the Department of Finance in achieving its purpose of providing high quality services that enable the Commonwealth to achieve value in the management of public resources for the benefit of all Australians. We deliver Whole-of-Government services to Commonwealth agencies, including developing and supporting the secure telecommunications and digital collaboration needs of the Australian Government. We provide and manage: GovAI, a centrally hosted, secure whole-of-government platform that enables Australian Public Service staff to learn about, experiment with, and use artificial intelligence tools to improve public service delivery. GovPlace, a secure, whole-of-government collaboration platform provided by the Department of Finance. It gives agencies a supported PROTECTED-level environment with essential tools and applications for collaboration across government. GovTEAMS, a comprehensive whole-of-government collaboration service for the Australian Public Service. GovLINK, a secure inter-agency communication service that encrypts all nominated traffic, classified up to the PROTECTED level, between agency internet gateways. The Parliamentary Document Management System (PDMS), delivering services to support the management of parliamentary workflow across government. The key duties of the position include ABOUT THE OPPORTUNITIES GovAI Program Support Officer Are you an organised, proactive professional with a passion for innovation, collaboration, and emerging technologies? GovAI is seeking a versatile and motivated Program Support Officer to help drive the successful delivery of AI initiatives across government. Your work will help shape how the APS adopts, governs, and benefits from artificial intelligence. In this role, you will: Provide high-quality program support across planning, coordination, reporting, governance, and stakeholder engagement. Support procurement and contract management activities in line with Commonwealth Procurement Rules (CPRs), ensuring efficient and compliant engagement of vendors and partners. Work closely with project teams, legal advisors, finance, communications, and technical experts to ensure cohesive and well-coordinated program outcomes. Contribute to risk management, continuous improvement, and program planning activities to support effective delivery of the GovAI roadmap. Provide operational and administrative support that helps keep a fast-paced, high-profile program running smoothly. Be willing to experiment with AI and emerging technologies in-line with government policy to support design workflows. GovTEAMS Service Desk Lead Are you a service-focused leader with a passion for digital collaboration and customer support? The GovTEAMS platform is transforming how government agencies connect, communicate, and collaborate securely online. We're looking for a proactive and experienced Service Desk Lead to guide our frontline support team and ensure a seamless user experience for thousands of users across Australia in GovTEAMS Official and Protected. In this role, you will: Lead and mentor a team of service desk analysts, fostering a high-performing and customer-centric culture. Oversee day-to-day operations of the GovTEAMS service desk, ensuring timely and effective resolution of user issues. Monitor service levels, identify trends, and implement improvements to enhance support delivery. Collaborate with technical teams, product owners, and stakeholders to escalate and resolve complex issues. Contribute to knowledge base development, training materials, and continuous service improvement initiatives. DETAILED VACANCY INFORMATION For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
