Job Description Our client is a leading HVAC provider in South-East Queensland, delivering high-quality, reliable solutions since 2016 across government, commercial, industrial and multi-residential sectors. Their experienced and close-knit team is committed to honest service, strong client relationships, and ensuring every HVAC system performs at its best. We are seeking an experienced HVAC Service Coordinator to join their team in Eagleby. This full-time role is responsible for coordinating the service department, scheduling technicians, and ensuring clients are kept informed while supporting the smooth and efficient operations of HVAC services. Responsibilities: This position will see you responsible for the following: Schedule and dispatch HVAC technicians to client sites Liaise with clients to coordinate service requirements and site visits Monitor job progress to ensure timely completion and provide status updates Maintain accurate records of service activities, assets and contracts Order parts, assist with basic quoting, and support complex quotes with management Troubleshoot and escalate complex issues as required Identify opportunities to improve service delivery and client satisfaction Perform the operational functions of a Service Manager (excluding technical field support and lead generation, unless desired) Benefits This position provides an opportunity to join a great team, who are passionate about delivering high quality work for their clients. You can look forward to the following benefits: Competitive salary package Supportive and rewarding work environment Long-term career growth opportunities Recognition as a senior leader within the business Potential profit share for the right candidate The Candidate Minimum 5 years’ experience as a Service Coordinator within HVAC or similar Strong organisational, time management and multitasking skills Confident communicator able to liaise with clients and technicians Commercially minded, capable of leading and managing a high-performing service team and contracts Solid technical understanding of HVAC systems, including basic troubleshooting and quoting Proficient in Aroflo, with the ability to hit the ground running Process-driven team player who values efficiency, strong customer service and continuous improvement Please click ‘Apply” including your current resume outlining your suitability for this position. Please direct any enquiries to Add Staff on 1300 365 606
