Permanent, full-time role based on Bidjigal Country in Hurstville. $114k - $125K Super Salary Packaging Flexible Friendly organisation, with hybrid work options available! Our Organisation The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples. About the role This position is all about lifting capability across our workforce, strengthening both clinical and non‑clinical practice so our teams can deliver standout client experiences and create real, lasting impact. You’ll be a trusted partner to Operations leaders, helping them uncover what their teams need to thrive. From identifying emerging practice trends to embedding contemporary approaches, you’ll bring insight, clarity, and confidence to the way we work. This is your chance to influence culture, champion best practice, and empower staff to deliver their very best. If you’re energised by developing people, driving quality, and making a meaningful difference across an organisation, this role puts you right at the heart of it. Duties Partner with Managers and Operations leaders to strengthen practice leadership and lift staff capability to improve client outcomes. This includes local and interstate travel. Work closely with Area Management teams to identify practice needs, co‑design solutions, and embed evidence‑informed best practice. Coach, advise and provide hands‑on practice support to staff, helping them confidently apply practice frameworks, models and tools to our team in Ageing and Carers, Carer Gateway, National Support Centre and Care Finder. Collaborate with enabling functions (e.g., Risk & Quality; Impact, Data & Evaluation) to identify practice gaps and drive targeted improvement plans. Develop and deliver high‑quality practice workshops, resources and initiatives that reflect best practice, meet regulatory requirements and respond to evolving client needs. Provide expert advice on complex cases, share insights across the Practice team, and contribute to practice governance and interdisciplinary learning. Our Benefits We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes: Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay! Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee. Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years. Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave. Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth. Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing. Skills and Experience We want you to be successful in your new role! This means you’ll have: Tertiary qualifications and substantial operational experience in sectors aligned with Benevolent’s services (Ageing and Carers and/or Child, Youth and Family). A Social Work qualification is highly desirable. Deep understanding of the sector, including relevant legislation and contemporary practice expectations, particularly related to the Aged Care Act 2024, Strengthened Aged Care Quality Standards and Support at Home Program. Demonstrated practice excellence, including strong client engagement skills and sound clinical reasoning within a person-centred approach. Proven ability to maintain professional boundaries and build trusted, collaborative relationships with internal stakeholders. Exceptional capability to coach, mentor and motivate leaders and staff to strengthen practice and meet diverse client and community needs. Experience evaluating staff practice, facilitating reflective learning, and developing practical solutions that build capability and support integrated ways of working. If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. To Apply please submit your current CV and 1 page cover letter outing your interest and suitability for the role.Have a question? Contact Amy Chapman on 0468 576 682 for all enquiries. This role aligns to the capability requirements of a Team Specialist level. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level. Please click here to review the Capability Framework Please click here to review the Position Profile
