Permanent, full-time role based in any of our NSW or QLD Hubs $113k - $123,500K Super Salary Packaging Flexible Friendly organisation, with hybrid work options available! Our Organisation The Benevolent Society’s vision is to build a just society where everyone is valued, safe and belongs. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples. About the role Are you a learning and development professional who is passionate about helping people grow, strengthening capability, and lifting the quality of practice across an organisation that genuinely changes lives? This role puts you right at the heart of that mission. As part of our Capability & Culture team, you will design and deliver learning experiences that support evidence-based, person-centred service delivery. Your work will help our teams to build confidence and improve outcomes for the people and communities we serve. Within our Professional Governance Framework, you'll ensure each learning solution enhances practice and collaboration, empowering teams to excel every day. Duties Deliver engaging onboarding and ongoing capability‑building initiatives through in‑person and virtual training, workshops, coaching, and continuous support for team members across the organisation. This includes local and interstate travel. Co‑design and develop capability solutions using research, stakeholder insights, and industry best practice to strengthen practice and performance. Create high‑quality learning resources and media, including videos, audio, simulations, role plays, and interactive tools to enhance learning and support effective training delivery. Partner with leaders, frontline teams, and stakeholders to identify, prioritise, and evaluate current and emerging learning and development needs across The Benevolent Society. Develop and maintain communication strategies that clearly outline training requirements, access pathways, and learning opportunities for all teams. Consult with the business to gather feedback and drive continuous improvement of capability resources, while managing course enrolments, tracking completions, coaching Learning Facilitators, and promoting an inclusive, human‑rights‑focused culture. Our Benefits We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes: Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay! Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee. Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years. Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave. Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth. Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing. We want you to be successful in your new role! This means you’ll have: Skills and Experience Relevant qualifications, including Certificate IV in Training & Assessment (or equivalent) and/or a Human Services–related qualification desired, with demonstrated experience delivering training to diverse audiences, including senior staff. Strong background in service delivery (minimum 3 years) within child, youth & family or aged care services, bringing real‑world practice insight into learning design and facilitation. Skilled in blended learning design and adult learning principles, with the ability to create, review, refresh, and modernise training materials to ensure they are engaging, practical, and aligned with best practice. Experience consulting across an organisation, working with leaders, frontline teams, and stakeholders to understand learning needs, gather feedback, and continuously improve capability solutions. Proficient in instructional design, including developing high‑quality learning resources and adapting existing content to bring it to life through interactive, multimedia, and experiential learning approaches. Agile, positive, and adaptable, with the ability to travel as required and thrive in a dynamic environment while delivering high‑quality learning outcomes. We want you to be successful in your new role! This means you’ll have: To Apply please submit your current CV and 1 page cover letter outing your interest and suitability for the role. Have a question? Contact Amy Chapman on 0468 576 682 for all enquiries. This role aligns to the capability requirements of a Individual Contributor level. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level. Please click here to review the Capability Framework Please click here to review the Position Profile
