Who We Are:OTR Group is part of the Viva Energy Australia Group - an ASX-listed organisation powering Australia’s energy and convenience future. As the exclusive Australian licensee of Shell, we supply around a quarter of the nation’s fuel through more than 1,300 locations nationwide, supporting industries from aviation to transport and construction. For someone starting their corporate career, this means joining a large, nationally recognised organisation with real scale, structure and opportunity - where you can learn from experienced leaders, build commercial skills, and grow your career within a business that’s continuing to expand and evolve. The Role:The Customer Service Specialist – Shell Card is an exciting entry point into a large national organisation. You’ll gain hands on experience supporting business customers, solving real problems and building the professional skills that set you up for long term career growth. Responsibilities: First point resolution for Shell Card customer enquiries Outstanding customer experiences across phone and email channels Ownership of customer issues through to resolution within agreed timeframes Promotion and troubleshooting of self-service functionality Upsell of Shell Card customer value propositions and offers Accurate record keeping within CRM systems Achievement of individual KPIs and performance targets Collaboration with internal teams to support customer and business outcomes Shift times include: 11:00am – 7:00pm and 12:00pm – 8:00PM What We Offer: Join a high-performing team within a leading Australian retail organisation recognised for innovation and progressive thinking. Be part of a transformative growth journey, with genuine opportunities to build your career as the business continues to evolve nationally. Access to exclusive staff benefits via our OTR App Access to our free and confidential Employee Assistance Program (EAP) About You: Strong communication skills across phone and written channels Customer obsessed mindset with a solutions focused approach Ability to manage complex enquiries and see issues through to resolution High attention to detail with strong administrative and documentation skills Confidence using new systems and computer based applications Strong time management skills and ability to prioritise workload Comfortable working autonomously while contributing to a team environment We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles. Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.
