Description Band 4 - $38 per hour Permanent Part Time (Casual Roles Available) Exciting position at The Round – Whitehorse’s Performing Art’s Centre We employ passionate, customer-focused people who are committed to delivering service excellence for our community. Whitehorse City Council is a leader in the provision of arts and cultural services in the eastern region. Led by a dynamic team, your skills and expertise will be valued in a collaborative and engaging environment. Opened in 2023, The Round was designed as an innovative, versatile, and inspiring cultural venue set within an expansive parkland setting. The facility offers: Large-scale theatrical performances and intimate shows across two theatres A functions centre with banquet style seating up to 300 people Local festivals in the natural amphitheatre At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing an excellent customer experience at all times. The five pillars of our transformation focus on: Excellent Customer Experience and Service Delivery Great Organisational Culture Innovation and Continuous Improvement Good Governance and Integrity Long Term Financial Sustainability The role: The Function Supervisor will act as the shift supervisor during functions and events, providing on-the-ground leadership and operational oversight. In addition, they will support the Senior Function Supervisor and the Functions Business Team Leader with administrative duties, including managing enquiries and corresponding with clients. In this role, the Function Supervisor will be responsible for fostering a welcoming and professional environment while overseeing the smooth and efficient delivery of events at The Round. They will ensure consistently high standards of customer service are provided to clients, guests, patrons, and hirers. About you: Knowledge and skills in providing a high-quality customer experience in a functions environment. Demonstrated ability to supervise staff. Excellent verbal skills - The ability to communicate effectively with staff, customers, and hirers. Strong day-to-day decision-making skills, with the ability to assess situations quickly and apply sound judgement in a fast-paced environment. Well-developed skills in conflict resolution. Experience using booking systems preferred. In return, we will offer: The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community. Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance. An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges. Career opportunities – engaging work and the opportunity to apply your skills and experience. Transformation - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative and constantly strive towards continuous improvement. Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs. Further Information Further information is available from Cindy Wong on 9262 6590. We ask that applications please address the key selection criteria contained in the position description. Applications close 1 March 2026. Come and join the transformation! Download the Position Description: Function Supervisor City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments. ABOUT US The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities. Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals! At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include: A welcoming and supportive working environment Great opportunities for training and to build a long-term career within Whitehorse or the local government sector. Extensive employee health and wellbeing programs including flexible working arrangements Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases. Competitive terms and conditions of employment Ample onsite parking at most facilities with ready access to public transport
