We are seeking an experienced Customer Service Representative to join a well-established organisation within the agricultural sector, based in Melbourne CBD. This is a temporary opportunity for an initial 6-month period, with potential for extension. You’ll be joining a collaborative team focused on delivering personalised customer service while ensuring efficiency, accuracy, and consistency across operations. This role is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys being the first point of contact for customers and stakeholders. Key Responsibilities Maintain real-time knowledge of product availability and dispatch capacity Ensure customers have access to booking systems for timely product booking and dispatch Clarify booking and load amendment processes for customers Set and manage capacity and constraints within booking systems Liaise with terminals and third-party logistics providers to support outbound supply Respond promptly to customer queries and issues, contributing to an improved customer experience Key Qualities & Characteristics Strong relationship-building skills with internal stakeholders Understanding of dispatch timing and mechanical processes Clear and effective communication regarding terminal and dispatch capacity High attention to detail and strong organisational skills Proactive, solution-focused mindset with the ability to problem-solve collaboratively Key Requirements Strong verbal and written communication skills with a professional phone manner Proven telephone-based customer service experience Service-oriented with a strong customer focus; proactive and solution-driven Ability to multi-task, manage time effectively, and meet deadlines Strong computer literacy, including experience with CRM systems (e.g. Salesforce, Oracle) Experience with order entry via web-based portals and following structured processes Ability to work independently and as part of a small team Availability to work Monday to Friday in the office, with shifts between 7:30am and 6:00pm Experience in agribusiness or bulk commodities (fertiliser, grain, chemicals, etc.) is highly regarded Quality Control experience is desirable but not essential Must have full working rights in Australia How to Apply If you’re available immediately and interested in a contract, we’d love to hear from you. Apply via the link or contact Joni Gilbertson on 03 9535 2113 or via LinkedIn for a confidential chat.
