If you have the kind of get up and go that helped us grow from a family-run market stall to one of the country’s most successful family-owned global retailers, you’ll feel right at home as a Spotlight Group Administrative Assistant for our Made2Measure team. Permanent Full Time role, paid under the current award rate, Private Clerks Award South Melbourne location (Right across from the South Melbourne Markets!) We offer great work-life balance through our rotating rosters You will be part of a high performing, values-based team who work collaboratively to deliver an amazing customer experience. Access to an Employee Assistance Program A multi-branded discount card throughout Spotlight, Harris Scarfe and Anaconda Spotlight’s remarkable success has been more than 50 years in the making and owes much to the values of the company’s founders, who are committed to investing in people, success, and excellence. What You Will Be Doing Working within our Made to Measure Window Furnishing department, you will be supporting our instore consultants to follow through the lifecycle of the customer's window furnishing journey. Based in an office environment, you will be also completing the following: Handle Inbound Customer, Store & Consultant Inquiries Manage and resolve customer inquiries within their first contact Outbound calling to customers who are within the Made to Measure Window Furnishings life cycle Action email correspondence and admin activities as directed by Team Leader Ensure internal policies and procedures are adhered to About You: You will have excellent written and verbal communication skills and attention to detail. Must have strong ability to negotiate and find resolutions when facing challenges Be proactive in clarification of information and be able stay calm under pressure Previous experience within a high volume call centre is highly regarded You must possess an excellent phone manner with confidence Be able to work in a full time role, however we have weekend days available too for you to be able to change up your work week To apply, please complete our online application form and submit an up-to-date resume. When you join our team, you will become part of the Spotlight Retail Group, which comprises Spotlight, Anaconda, and Harris Scarfe. APPLY TODAY - Your Career at Spotlight is What You Make It! Advertised: 19 Feb 2026 AUS Eastern Daylight Time Applications close:
