Senior Regulatory Capability Officer Exciting opportunity to join the Regulatory Capability team within the Department of Creative Industries, Tourism, Hospitality and Sport This is a Clerk Grade 9/10 role with a salary range of $129,464 - $142,665 per annum plus superannuation Ongoing role based in Sydney, NSW - Hybrid working arrangements may be available within business operational needs About The Role An exciting opportunity has become available in the Hospitality and Racing division of the Department of Creative Industries, Tourism, Hospitality and Sport. We're seeking a dynamic and forward-thinking Senior Regulatory Capability Officer to implement learning and development strategies that enhance workforce capability across our diverse operational and occupational groups. You’ll be responsible for designing and delivering programs that build occupation specific capability aligned with contemporary regulatory frameworks and practices, including gambling harm minimisation principles. You will contribute to a culture of engagement, professionalism, and values driven performance. Your work will directly support improved service delivery, stronger community outcomes, and the agency’s core functions of the effective regulation of liquor and gaming and the delivery of harm minimisation outcomes that support the NSW hospitality industry to grow responsibly and thrive in vibrant, safe and responsible environments. Key Responsibilities include: Lead the development and delivery of learning programs to build regulatory capability. Provide expert advice on program design, delivery and impact. Collaborate across teams to embed capability uplift into strategic priorities. Manage systems, projects, and reporting to support continuous improvement. Contribute to internal communications and staff engagement initiatives. Help foster a connected, values-driven and high-performing culture To learn more about the role, please click here to download the role description. About You We’re looking for someone who combines practical regulatory experience with demonstrated capability development expertise. You may have worked in a formal learning and development role or contributed to learning initiatives and supported others’ growth on the job within a regulatory environment — and you're ready to apply that experience to uplift regulatory capability across the organisation. Ideally you’ll bring: Demonstrated experience in learning and development — whether through formal learning and development roles, on-the-job development of others, or involvement in regulatory capability initiatives. Experience working in a regulatory environment, with a solid understanding of regulatory practice. Strong stakeholder engagement and project coordination skills, with a focus on practical impact and continuous improvement. A collaborative mindset and a passion for contributing to internal communication, staff engagement and culture-building activities. Formal experience in learning and development, or organisational development is highly desirable. Qualifications in Learning & Development (e.g. Cert IV or tertiary) are advantageous, but not essential if you bring strong regulatory sector experience. How to apply Your application must include a cover letter and an up-to-date resume that details your capabilities and experience in relation to the above role. Please note we will not be accepting any applications sent via email. Closing Date : Friday 27th February 2026 [10AM] Applications submitted after the deadline will not be considered. Contact : For enquiries relating to the recruitment process please contact James Changkaeomanee, Talent Partner via james.changkaeomanee@dciths.nsw.gov.au For any questions related to the role, please contact Belinda Allport, Manager Regulatory Capability via Belinda.Allport@liquorandgaming.nsw.gov.au Working at the Department of Creative Industries, Tourism, Hospitality and Sport At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities. Together we: Create social and economic opportunities for the state Support the creation of jobs across the creative, visitor and night-time economies Prioritise First Nations artists, stories and culture Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all Drive visitation through events, campaigns and visitor experience development Activate our night-time and creative economies to unlock unique precincts and community spaces Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history. We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form. A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.
