This is a Venue General Manager role with Yo-Chi Frozen Yogurt based in Bulimba, QLD, AU Yo-Chi Frozen Yogurt Role Seniority - mid level More about the Venue General Manager role at Yo-Chi Frozen Yogurt Join the Yo-Chi Leadership Team! We're on the lookout for a passionate, driven Venue General Manager to help us bring the good vibes, every day to our Bulimba venue. As the Venue General Manager, you’ll be the driving force behind the success of the venue, ensuring operational excellence, exceptional guest experiences, and a strong, engaged team culture. You’ll lead from the front while working closely with your Area Leader to deliver consistent performance and uphold brand standards. What You’ll Be Doing Lead by example to deliver outstanding, guest-first experiences. Ensure smooth day-to-day operations and a consistently high standard of execution. Maintain exceptional standards across cleanliness, safety, and compliance. Oversee inventory, ordering, and stock control. Recruit, train, develop, and retain a high-performing team. Manage key commercial metrics including labour, COGs, and overall venue performance. Take full ownership of the venue P&L and drive sustainable profitability. Identify opportunities for continuous improvement across operations and team capability. Who We’re Looking For: Proven leadership experience in hospitality or retail (QSR experience highly regarded). A professional, people-first leader who builds strong teams and leads with confidence. A calm, solutions-focused decision-maker who thrives in a fast-paced environment. Highly organised, adaptable, and committed to operational and personal excellence. Why Join Yo-Chi? Career Growth: Join a rapidly expanding brand with genuine development opportunities. Flexibility: A mix of day and evening shifts. Supportive Culture: Work alongside passionate, values-driven leaders and teams. Perks: Complimentary Yo-Chi on shift and access to our Happiness Hub. Purpose & Culture: Be part of a brand built on community, connection, and positivity. Apply today and start your leadership journey with Yo-Chi! Visit our website, check us out on Instagram @iloveyochi, or pop into a venue to see the magic for yourself. Full Australian working rights required. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Yo-Chi Frozen Yogurt team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading by example Overseeing operations Building a high-performing team Key Strengths Leadership experience People-first approach ️ Organisational skills A Final Note: This is a role with Yo-Chi Frozen Yogurt not with Hatch.
