This is a Multi-Site Manager role with Yo-Chi Frozen Yogurt based in Brisbane, QLD, AU Yo-Chi Frozen Yogurt Role Seniority - mid level More about the Multi-Site Manager role at Yo-Chi Frozen Yogurt We are seeking an experienced and passionate Multi-Site Manager to lead teams across our Southbank and West End venues and drive consistently outstanding guest experiences that keep guests coming back. About Yo-Chi Yo-Chi is dedicated to delivering seriously good frozen yogurt, exceptional in-store experiences, and welcoming spaces where everyone feels valued and inspired. We’re growing across Australia and internationally, and it’s all driven by our people. As a family-owned business, we put our team and our guests at the heart of everything we do. Creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome. About The Role As a Multi-Site Store Manager, you’ll oversee both venues, supporting and inspiring your teams to perform at their best. You will bring structure, consistency, and energy to both stores while nurturing a strong sense of community and good vibes that Yo-Chi is known for. Why Yo-Chi? Competitive salary quarterly bonuses - your results and leadership are recognised and rewarded. Give back together - enjoy 2 paid volunteer days each year to make a difference with your peers. Perks you can taste - free Yo-Chi every shift (plus generous off-shift discounts). Balance flexibility - rotating rosters designed for work-life balance. Culture worth sticking around for - team dinners, activities, and connection at the heart of everything we do. Wellbeing first - access to our Happiness Hub for wellness, learning, and support. Career acceleration - we’re not just opening venues, we’re developing leaders. Booming brand energy - be part of one of Australia’s fastest-growing hospitality groups. What You’ll Be Doing Deliver and uphold outstanding guest experiences across both venues. Develop Venue Leaders and teams, empowering them to perform at their best. Ensure excellence in service, quality, safety, and presentation. Oversee labour, COGS, and P&L across both venues to deliver strong commercial results. Recruit, train, and retain top talent, fostering high-performing and positive teams. Build local connections and drive engagement through events and partnerships. Who We’re Looking For: An experienced multi-site or senior store manager in hospitality or retail. Confident managing financial performance (labour, COGS, budgets, P&L). Skilled at coaching and developing leaders and teams. Energetic, resilient, and motivated to grow with Yo-Chi. Ready to bring the good vibes to Brisbane?Apply now and join us in spreading the chi vibes! Check us out on Instagram @iloveyochi, visit our website, or pop into a venue to see the magic for yourself. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Yo-Chi Frozen Yogurt team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✨ Delivering guest experiences Developing teams Overseeing operations Key Strengths Financial management Team development Guest experience Event management Community engagement Resilience A Final Note: This is a role with Yo-Chi Frozen Yogurt not with Hatch.
