This is a Onsite Support Team Leader role with Metricon based in Melbourne, VIC, AU Metricon Role Seniority - mid level More about the Onsite Support Team Leader role at Metricon Love Where You Work! We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression. Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. This role is a Full Time role working from our Mount Waverley Office each week. You will proactively manage customer expectations whilst managing your Building Support Team. Love working with your Building Support Team and the experienced Site Managers to get our customers to settlement with minimal touch points to drive your own jobs and your teams jobs through. Reporting to the Building Support Manager, your responsibilities will include: Provide guidance and assistance to the Building Support Coordinators ensuring that customer needs & expectations are met Motivate the team and build a good working environment where honesty, openness and support for each other is paramount Maintain a detailed understanding of the Metricon job workflow, specifications and job details and ensure customers are kept abreast of any changes Assist to resolve any site or customer related matters or issues as deemed necessary and escalate relevant issues where appropriate Chair weekly workflow meetings with staff to review all jobs in your region to identify anomalies, progression, adherence to KPIs, agreed time frames and remedial actions Liaise with estimating, suppliers and key stakeholders where necessary to follow up or resolve specific issues for site personal Provide detail and assistance in regard to contractual matters; and Work and assist the Area Building Manager on specified tasks as required. Metricon will offer you: Work with a high performing and fun team who are handling their own portfolio of job sites Sit with your Team and partner with them and go through each job number using Clickhome Workflow Report Fun environment and supportive Mount Waverley Office On-going learning and development opportunities to help build your skills and reach your potential Metricon Homes – Australia largest, and 1 Home Builder for the 10th Consecutive Year We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities Attractive housing discounts on our award-winning homes You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform. The successful candidate will have: Working knowledge of the building and construction process essential Extensive experience within a volume/fast-paced customer service environment Proven experience in providing leadership and team development A proactive approach to all tasks undertaken with the ability to reach all KPIs and set deadlines Relevant experience in a customer focused role within a time critical working environment Superior/highly developed interpersonal and communication skills, as well as highly organised; and Intermediate Microsoft WORD and EXCEL skills. If you feel you can have an impact and contribute to this iconic Australian business, demonstrating how you have the skills and attributes above, please apply with your Cover Letter and Resume now. This role requires a national police check to be undertaken by the successful applicant. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Metricon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing guidance and assistance to the Building Support Coordinators Chairing weekly workflow meetings Liaising with estimating, suppliers, and key stakeholders Key Strengths ️ Working knowledge of the building and construction process Proven experience in providing leadership and team development ️ Superior interpersonal and communication skills Intermediate Microsoft Word and Excel skills A Final Note: This is a role with Metricon not with Hatch.
