This is a Customer Service Officer role with Supagas based in Melbourne, VIC, AU Supagas Role Seniority - junior, mid level More about the Customer Service Officer role at Supagas Introduction: About The Company Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market. Description: About The Role We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Dandenong South office. Duties & Responsibilities Handle a high volume of incoming calls, processing orders, and addressing customer inquiries. Assist in converting incoming phone and email inquiries into Branch Sales. Exceed customer service expectations by providing exceptional support to operations. Address customer queries and manage accounts promptly and professionally. Offer customers accurate product, service, and procedural information. Ensure precise setup of new customer accounts. Process credit card payments as needed. Provide support to Operations and Sales teams. Engage in web chat support. Benefits Competitive Salary Package Monday to Friday - Day hours, immediate start Excellent Employee Reward Program Casual, Fulltime. Skills and Experiences: Skills & Experience Proven experience in an inbound call centre environment, managing high call volumes. Familiarity with Pronto software is highly advantageous. Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication. Strong attention to detail. The successful candidate will undergo a pre-employment medical assessment. If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team, please click apply below Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Supagas team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling incoming calls and processing orders Exceeding customer service expectations Managing customer accounts Key Strengths Inbound call centre experience Attention to detail Professional telephone manner Familiarity with Pronto software A Final Note: This is a role with Supagas not with Hatch.
