This is a Urgent Care Client Services Officer role with Your Community Health based in Melbourne, VIC, AU Your Community Health Role Seniority - junior More about the Urgent Care Client Services Officer role at Your Community Health Introduction: At YourCH, we provide a wide range of services, including medical, dental, allied health, social support, Aboriginal Health and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities. Description: About The Urgent Care Services Officer Role Provide high-quality admin and customer service in urgent care. Assist patients with non-life-threatening injuries or illness, support clinicians, coordinate appointments, manage records and help our clinic run smoothly in a welcoming, barrier-free environment. Location: Your Community Health | 42 Separation St, Northcote Hours: 7 days a week, 8am-10pm | AM & PM shifts available Employment Type: Casual contracts available Base Rate: $42.07/hr (including casual loading) plus penalties for after hours, weekends and public holiday shifts. Your Passion and Commitment will see you: Ensure smooth, efficient patient intake and registration Provide admin support and maintain strict confidentiality Arrange and coordinate interpreting and translating services Assist customers to access services or refer to the right team Collect and process payments and claims for services To succeed in this role you will have: Required: Current or recent experience working within a general practice, primary care and/or urgent care setting Experience using Microsoft Office Suite Engaging and warm personality with the ability to quickly build rapport Strong problem solving and negotiation skills Desired: Current Victorian Drivers Licence Experience using relevant software applications i.e. Best Practice and/or Medical Director Experience engaging with people from diverse backgrounds. For further information about this role, please refer to the position description (available via the YourCH Careers Hub). YourCH Culture & Benefits YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer: True flexibility in a supportive work environment to be yourself and balance your personal and professional responsibilities. Opportunities for development and training to grow your skills and career. Access to internal inclusion Networks like our LGBTIQA Rainbow Pride Network (and more starting soon). Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year. We prioritise staff wellbeing and health, providing support through our comprehensive Employee Assistance Program (EAP). We support our team through paid parental leave, helping you balance family and career with peace of mind. Enjoy annual leave loading, giving you extra financial reward while you take a well-deserved break. Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network. Submit your application today! Applications for this role will be reviewed as they are received so we encourage you to apply as soon as possible! If you still have any queries about the role please contact Kim Moffat (she/her), Urgent Care Coordinator on kim.moffat@yourch.org.au. Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Your Community Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Ensuring efficient patient intake Providing administrative support Coordinating services Key Strengths Experience in urgent care settings Microsoft Office Suite proficiency Strong problem-solving skills Victorian Drivers Licence Experience with medical software Cultural engagement skills A Final Note: This is a role with Your Community Health not with Hatch.
