Your Role as our Product Specialist The Product Specialist is responsible for the central governance and administration of client & service information systems within WMQ’s broader information and technology ecosystem. In this role you will perform configuration, administration, and maintenance of information systems (specifically AlayaCare) to ensure that they are reliable, enabled, available and defendable in accordance with WMQ’s Digital and Cybersecurity Strategies. You will also: Build and maintain strong relationships with Business Solutions and key stakeholders. Analyse issues using systems thinking and root cause analysis to inform solution priorities. Elicit and document business, customer and technical requirements through stakeholder engagement and workshops. Support testing, validation and compliance with regulatory and information security standards. Verify delivered solutions against agreed requirements. Develop, improve and adhere to processes, procedures and ITIL-based change management practices. Contribute to the planning, design, enhancement and optimisation of business systems and applications. What We Offer Work from Home Options : Enjoy more work flexibility from your own home with provided equipment! Salary packaging benefits : As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment—reducing your taxable income and giving you more in your pocket. Free and Secure Car Parking : No more paid parking! Enjoy complimentary access to secure parking, ensuring the safety of vehicles while at work. Career Advancement Opportunities : We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development. What We’re Looking For Experience in configuration and maintenance of both client & service information systems such as AlayaCare in a large organisation with complex structures. Degree qualifications in Information Technology or related field. Skills and experience running workshops and presenting to audiences at all levels. Strong planning and organising skills including effective time management and ability to prioritise. Essential Requirements Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy) Relevant probity checks required by legislation and WMQ Limited policy. Current Driver’s Licence and willingness to travel for work Apply Now! Be part of something meaningful - Click Apply today!
