Key Responsibilities: · Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability. · Technical Leadership: Provide technical guidance and mentorship to development teams throughout the project lifecycle. · Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies. · Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions. · Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data. · Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively. · Stakeholder Collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design. · Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures. · Troubleshooting and Support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution. · Staying Current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies. Required Skills and Experience: · Proven experience as a Solution Architect with a focus on cloud-based contact centre solutions. · Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway. · Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management. · Experience with integration technologies like APIs, webhooks, and middleware platforms. · Solid understanding of cloud security best practices and compliance requirements. · Excellent communication, collaboration, and problem-solving skills. · Experience with Agile development methodologies is often preferred.
