This is a System Administrator - Talent Pool role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the System Administrator - Talent Pool role at NSW Department of Customer Service Clerk Grade: 7/8 Salary Range: $113,574 - $125,720 plus superannuation and leave loading Employment Type: Talent Pool. Successful candidates will get activated from talent pool for future opportunities Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Tuesday, 24th February 2026 [10:59am] About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100 agencies across 8 NSW Government Departments. What you will do Provide high quality customer support and expert functional, technical and system administration support and advice to users across multiple locations, platforms and technologies and guides the activities of Technical Support Administrators responsible for the operational maintenance of the myWorkZone SAP environment. Provide support to lead About You The successful candidate must demonstrate strong capabilities in: Cross‑functional knowledge and hands‑on experience across FI, PS, CO, SD, PPM, Procurement Proven experience diagnosing system issues; testing functionality for releases, support packs and upgrades. SAP implementation experience in large, complex organisations Work and support team lead on trouble shooting Knowledge of Change & Transition support in enterprise environments. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements Salary Grade XX, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via Michael.Yoon@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 24th February 2026 [10:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing customer support Guiding Technical Support Administrators Supporting lead on troubleshooting Key Strengths Cross-functional knowledge ️ System issue diagnosis SAP implementation experience A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
