This is a Business Improvement Lead role with NSW Health based in Sydney, NSW, AU NSW Health Role Seniority - mid level More about the Business Improvement Lead role at NSW Health Employment Type: Temporary Full Time (up to February 2027 with possibility to extend) Position Classification: Health Manager Level 5 Remuneration: $173,345 - $193,906 plus Superannuation Location: 1 Reserve Road, St Leonards NSW Hours Per Week: 38 Requisition ID: REQ639517 Closing Date: 23 February 2026 (11:59PM) Join our eApproval program team at Ministry of Health for an exciting temporary employment opportunity and be part of the team enriching health in millions of ways every day. About Us Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work. Join a passionate team dedicated to innovation and creativity. While regular office presence is essential, we offer flexible work arrangements to support your needs. To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook. About The Role eApproval is an online application which enables the end-to-end document management and workflow solution of all briefs, Ministerials and correspondence. The application enables NSW Health’s vision for a digitally enabled workplace with streamlined management of approvals. We are looking for a Business Improvement Lead to identify and implement initiatives to enhance organisational efficiency and effectiveness through various business improvement programs. This encompasses complete business process analysis and redesign, execution and delivery of key projects, assisting with organisational change, working collaboratively with stakeholders to bring measurable success and ensuring alignment with the organisational strategic goals. What You’ll Be Doing Lead and support the delivery of critical transformation projects to drive efficiencies resulting in improved systems, processes, procedures, and best practices across the organisation. Align business problems with measurable outcomes and ensure alignment is sustained throughout delivery of improvements, translating strategic goals into relatable process changes which are understood and adopted by the business. Facilitate workshops with stakeholders across various levels to capture the current state end to end business processes and designs to identify interdependencies, for process re-design and re-engineering to define improved future states ensuring they meet the maturity standards and quality requirements. Provide leadership, guidance, and advice to the business, and to the internal teams on the business improvement best practices and industry standards. Support change management activities to enable the organisation to successfully adopt process improvement programs ensuring organisational success and outcomes are achieved. About You We are seeking motivated and committed individuals who can support the work of NSW Health with: Extensive experience and a record of achievement in leading business improvement projects from inception to completion in a large and complex health environment managing concurrent transformational initiatives. Proven experience to contribute and implement strategic initiatives, including the capability to strategise, scope, plan, execute and deliver projects, managing change with resistance improving overall project performance and efficiency. This includes demonstrated experience to influence and negotiate with senior stakeholders with limited time to obtain consensus and move forward with business initiatives and implement the change. Project Management Qualifications (e.g. PRINCE2, PMBOK and Agile) or other recognised project delivery qualifications with extensive experience in project management and implementation. Experience in managing a vendor and building relationships to influence priorities to implement system enhancements. Experience in leading critical business transformation program across NSW Health is essential. How To Apply At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders. Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND respond to the targeted questions below (maximum 4000 characters per question including spaces) in the questionnaire and then submit your application. Target Questions Describe a successful large scale transformation program/project you have led with a focus on strategy, scope, design and analysis, and key success factors. What challenges you have faced transitioning traditional processes to digital ones? How did you mitigate them? Detail your experience in managing a vendor to ensure risks and issues are mitigated throughout the project. What were the key challenges and how did you manage them? Need more information? Click here for the Position Description For role related queries or questions contact John Luk on John.Luk@health.nsw.gov.au and quote REQ639517. If you do require any adjustments to the recruitment process during the recruitment process, please contact Frankie De Luca via email at Frankie.deluca@health.nsw.gov.au. Our commitment to Diversity and Inclusion At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ community and people from culturally and linguistically diverse backgrounds. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative. To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia. Additional Information This is a temporary role and there may be opportunities for ongoing employment at grade. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role. For more information about working at the NSW Health, please visit our career portal. Applications Close: Monday, 23 February 2026 (11:59PM) Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading transformation projects ️ Facilitating workshops Providing leadership and guidance Key Strengths Project Management Qualifications Business Process Analysis Stakeholder Engagement Change Management Vendor Management Health Sector Knowledge A Final Note: This is a role with NSW Health not with Hatch.
