This is a Lifecycle Marketing Specialist - Regulatory & Operational role with EnergyAustralia based in Melbourne, VIC, AU EnergyAustralia Role Seniority - mid level More about the Lifecycle Marketing Specialist - Regulatory & Operational role at EnergyAustralia About Us Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people. As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities. About the role The Lifecycle Marketing Specialist will support the delivery of clear, accurate regulatory and operational communications to both business and residential customers. You’ll help deliver all regulatory and operational communications including billing information, price changes and end of plan messages. A key part of this role is turning complex information into simple and easy to understand messages that guide the customer through important lifecycle moments. Join us at the start of a significant transformation, major regulatory reforms and support the implementation of new marketing technology by embedding tools and processes that enable automation, personalisation and performance tracking. This is a 12 month max term contract based at our new Docklands office, with hybrid working. Support the execution of operational and mandatory communications across email, DM, SMS, app, and web, ensuring accuracy, timeliness, and compliance Translate complex regulatory and operational content into clear, simple, customer-friendly messaging Assist in developing creative briefs, working with internal agencies and onsite copywriters to deliver high-quality communications Help design and refine communication journeys tailored to customer lifecycle, preferences, and regulatory context Collaborate with cross-functional teams and onsite copywriters to manage timelines, approvals, and smooth campaign delivery Support marketing technology adoption, performance tracking, and continuous improvement of communications About you Experience in lifecycle marketing with a passion for regulatory and operational customer communications. Highly developed knowledge of compliance, regulatory obligations and operational requirements, from energy, financial services or another regulated industry. Demonstrated expertise to simplify complex information into clear, relevant, and timely customer communications Proven ability to act as a liaison between business and creative teams, translating and interpreting briefs to ensure clear communication and alignment on objectives. Experience with marketing technology platforms and managing multiple priorities in a fast-paced environment Strong attention to detail, excellent written and verbal communication skills, and ability to meet tight deadlines Ready to make a difference? Apply now, applications close Monday 2 March 2026. Why Us? EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best. We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ community. Here’s what you can look forward to: Employee discounts on electricity and gas, plus savings on major brands and products 20 weeks’ paid parental leave – completely gender-equal Energise Program – flexible working that’s team-centric, enabling teams to agree and succeed together Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year Supportive leaders and a down-to-earth culture where you can be your authentic self Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the EnergyAustralia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting operational communications Translating complex information Collaborating with teams Key Strengths Lifecycle marketing experience Regulatory knowledge ✍️ Communication skills Marketing technology platforms Creative collaboration Attention to detail A Final Note: This is a role with EnergyAustralia not with Hatch.
