This is a Library Assistants role with City of Gold Coast based in QLD, AU City of Gold Coast Role Seniority - junior More about the Library Assistants role at City of Gold Coast Casual $38.78 - $41.27 per hour Position Brief - Library Assistant About Libraries The Gold Coast community loves our libraries. They are popular, visible, and an integral City service highly valued by the community. The Gold Coast Libraries' offering is recognised as one of Australia's largest public library services and delivers on the City's aspirations to provide a leading-edge library service. Our libraries offer extensive services and activities designed to inspire, generate new ideas, inform, and encourage active participation, helping our community to connect, learn and grow. About The Role We're currently seeking dedicated individuals for multiple casual positions. As a Library Assistant each day will bring its own unique challenges and experiences including opportunities to engage with community members from all walks of life, each bringing their own perspectives, backgrounds, and needs. We are looking for team players with a strong work ethic who are passionate about working in City Libraries and enjoy engaging with people from all backgrounds. You will warmly greet City Libraries' customers, guiding them to the right resources and services to meet their needs, while also promoting our offerings, e-Resources, and library programs. About You To succeed in this role, you will bring strong emotional maturity and resilience, with the ability to respond to a wide range of situations with empathy, adaptability, and professionalism. You communicate clearly and confidently, building positive and respectful connections within a diverse community. You are comfortable learning new technologies and can quickly adapt to digital tools and equipment, using them confidently to support customers in accessing library resources and services. This role also requires the physical capacity to undertake regular shelving and movement of library materials, along with extended periods working on the library floor. Tasks include bending, reaching, lifting, and standing for prolonged periods. Flexibility is essential, as you will be required to be available to work across the entire Library Service and undertake weekend shifts in line with operational requirements. Our Library Service operates across multiple locations, including Southport, Broadbeach, Nerang, Helensvale, Runaway Bay, Ormeau, Upper Coomera, Burleigh Heads, Burleigh Waters, Coolangatta, Elanora, and Robina. As a casual role, there are no guaranteed number of hours of work. Applicants should be comfortable with sporadic shift offerings. Be part of shaping the Gold Coast’s future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. Benefits We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance: Access to 350 fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. If you're passionate about our community and delivering outstanding customer service in a diverse environment, we want to hear from you! To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (of no more than 1 page) outlining how your skills, experience and personal attributes align to the position responsibilities within the position brief. We also ask that you complete computer literacy and internet knowledge (CLIK) testing as part of your application. To complete this testing, please click HERE Please note applications will only be assessed if all elements have been completed. Contact Person Carly Barnes Contact Email cbarnes@goldcoast.qld.gov.au Closing Date Tuesday 24th February @ 11:59pm Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the City of Gold Coast team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Engaging with community members Guiding customers Shelving and maintaining library materials Key Strengths Emotional maturity and resilience Communication skills Digital literacy ️♂️ Physical stamina Customer service Flexibility A Final Note: This is a role with City of Gold Coast not with Hatch.
