This is a Collections Officer role with SG Fleet AU based in Sydney, NSW, AU SG Fleet AU Role Seniority - junior, mid level More about the Collections Officer role at SG Fleet AU About The Role This position is to be collecting payment of rentals and miscellaneous invoices for the fleet lease product in accordance with approved trading terms. To identify, for capture to the receivable systems, client payments remitted by EFT, Direct Debit & Cheque. To liaise with internal teams, clients and the lease financier on invoicing and payment issues. Tasks And Responsibilities Timely review of the accounts on the debtor’s system to ensure prompt identification of accounts beyond acceptable payment terms and professional contact with clients who are in arrears and arrange for prompt clearance Prepare statement of outstanding invoices and reconciliations for clients as required, follow up collections Ensure arrears position aligns with all with the information on internal SG Fleet systems and Financier Systems Actioning incoming correspondence via email, phone & mail in timely manner Creating detailed and accurate file action notes for all customer interactions within systems provided Work effectively with the team to ensure the department requirements are met including support of the vision and goals of the company and complying with the policies, systems and processes approved from time to time Establish strong professional relationships both with our client base and internally with the various Departments that we interact with and the Client Relationship team to ensure there are clear communication lines, client expectations are managed, and discrepancies are managed in a timely, accurate and professional manner. SKILLS AND EXPERIENCE Certificate or Diploma in Accounting, Finance, Business Management or similar field Previous experience in a collection / receivable role for a medium sized operation. Financial Acumen Proven ability to overcome obstacles and get results Proficiency with database software and MS Office Suite of applications Strong communication and negotiation skills Knowledge of payment plans and accounting procedures Exposure to a complex dual debtors’ system is desirable Knowledge of asset financing products is desirable ABOUT YOU Customer Service Orientation Has a proactive and enthusiastic approach Demonstrates good problem solving and objection handling Demonstrates patience and resilience Can build and establish relationships with customers with rapport and trust Who we are We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. https://www.sgfleet.com/au/about-us/careers Some of our perks include Recharge and relax with up to 4 days of wellness days every year We offer industry leading 20 weeks paid parental leave Monetary service milestone awards Career progression opportunities Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year Health and wellbeing support including a subsidy and an Employee assistance Program What's next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply. Show more Show less Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SG Fleet AU team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Collecting payments Reviewing accounts Establishing relationships Key Strengths Certificate or Diploma in Accounting, Finance, Business Management or similar field ️ Strong communication and negotiation skills Proficiency with database software and MS Office Suite of applications Knowledge of payment plans and accounting procedures Exposure to a complex dual debtors’ system Knowledge of asset financing products A Final Note: This is a role with SG Fleet AU not with Hatch.
