This is a Service Coordinator role with Securecorp based in Melbourne, VIC, AU Securecorp Role Seniority - junior, mid level More about the Service Coordinator role at Securecorp Brief Description About Securecorp At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company. We deliver top-notch security, cleaning, electronics, and monitoring services nationwide across various sectors, including retail, major events, corporate sites, aviation, and more. Our commitment to reliability, integrity, and results drives our mission, and we are dedicated to providing stability, growth, and development opportunities for all our valued employees. About The Opportunity Securecorp Electronics is a nationally recognised security company experiencing rapid growth. We provide a wide range of security services, delivered by our highly skilled and experienced team. We are currently seeking a motivated and detail oriented Service Coordinator to join our Clayton office on a full time basis. Key Responsibilities Handle customer calls, addressing a variety of queries with professionalism and efficiency. Monitor and respond to emails in the service inbox. Schedule and manage service calls, maintenance work and installations. Accurately enter data into our proprietary operating systems. Communicate effectively with clients and internal departments. Set up and maintain maintenance schedules for customer sites. Perform general administrative tasks, including invoicing, ordering and other office duties as required. What We’re Looking For Experience in operations, scheduling, or coordination roles within the security industry. Strong organisational skills with the ability to multitask. A professional and courteous phone manner. Solid computer literacy and data entry skills. A proactive approach to problem solving with lateral thinking. Professional presentation – both written and verbal. Ability to work autonomously in a fast paced team environment. Experience with Simpro is an advantage. Employee Benefits Recognition and Rewards: Celebrate your achievements with our employee rewards and commendations. Career Growth: Take advantage of opportunities for career progression and professional development. Wellbeing Support: Access our Employee Assistance Program and wellbeing platform, featuring free health checks and exclusive discounts at major retailers, restaurants, fitness centres, and more (like Apple, Fitness First, Hello Fresh, Google Store, Booking.com). Skill Development: Enhance your skills and knowledge through our online professional and personal programs. Are you seeking a fulfilling, long-term career dedicated to safeguarding our communities? At Securecorp, we invite you to join our diverse team and be part of something meaningful. We prioritise Diversity, Equity, and Inclusion, believing in a workplace that reflects the richness of varied backgrounds and cultures. We welcome applications from First Nations peoples, women, individuals of all ages and LGBTQIA communities. Even if you don’t meet all the criteria, we encourage you to apply—your unique perspective is valued. Join us in building a more inclusive future! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Securecorp team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling customer calls Scheduling service calls ️ Data entry Key Strengths ️ Organisational skills Professional phone manner Computer literacy ⚙️ Experience with Simpro Problem-solving skills Professional presentation A Final Note: This is a role with Securecorp not with Hatch.
